[Full-time] Technical Service Engineer East Africa at The Dow Chemical Company

The Performance Material Division of the DOW Chemical Company has an exciting and challenging opportunity for a

Technical Service Engineer

Based in Nairobi, Kenya, focusing on Thermoset products qualification and innovation at customers.

The Dow Performance Materials division is composed of several business units offering high quality solvents, fluids, chemical intermediates and building blocks. The DOW Performance Materials division is a leading global supplier of Polyurethane and Epoxy components. The division is now looking to strengthen its position within the East Africa region.
Part of a growing regional team, the Technical Service Engineer will work closely with the local sales team, the EMEA Technical Service group and the R&D teams to enable growth in the region with primary focus on the Polyurethane and Epoxy product portfolios in the following applications : Flexible and Rigid Foams, Adhesive and Sealants, Composites, Civil Engineering/Flooring.

Curious and enthusiastic, the Technical Service Engineer is part of the account team, she/he is the technical interface between the group and the customers. She/he is developing strong technical relationships with the customers to promote and qualify the DOW products, but also to explore opportunities to grow together by understanding their unmet needs. Interacting regularly with R&D, she/he is working with the marketing and commercial team for strategy and commercialization implementation. She/he will work in a dynamic and multi-disciplinary environment in a strategic region for the DOW Chemical Company.

This position requires a minimum of 50% of the time travelling to customers in the East Africa region.

Critical responsibilities include:
• Working safely and ethically in all circumstances. Be an ambassador of DOW highest ethical, quality and safety standards. Drive toward ZERO safety incidents.
• By understanding customer applications, being able to promote and qualify best available DOW components to ensure growth at existing accounts and new potential customers.
• Thanks to a deep understanding of chemistry and product performances, provide support to existing accounts to ensure optimal results and flawless process.
• Technically strong in the area of formulations and applications, the Technical Service Engineer will introduce Dow’s technical offering, support implementation at customers, identify growing technical trends/customer needs and execute projects with customers.
• Working as a team with Dow sales and marketing, being able to provide market inputs on new/developing application requirements necessary for success.
• Translating customer needs into key structure/property and mechanism knowledge for improved material development .
• Collaborating across functions/groups as needed to drive project success.
• Internal and external communication of technology and project results.
• Securing intellectual property on key technologies and compositions.
• Working externally to advance Dow's reputation as a leading science and technology company in the thermoset market.

Qualifications:
• This position strongly prefers a Bachelor of Sciences with Chemical Engineering or Polymer Science/Engineering majors, or in similar related fields.
• At least 3 years of prior industrial experience in Polyurethane and/or Epoxy Applications preferably flexible or rigid foams, adhesive and sealants, composites, civil engineering/flooring.
• Experiences in conducting customer trials and understanding application processes is a plus.
• Flexible and able to work independently.
• Curious, scientifically minded so to be able to unveil across businesses opportunities.
• Strong business acumen and basic finance understanding.
• Ability to work in multifunctional team and to collaborate for superior results.
• Strong interpersonal skills and ability to generate values for both Dow and the customers.
• Good written and oral communication skills in English and at least one other East Africa Languages.
• The job will require min 50% travel.

Dow offers not only a job but the chance to develop a career, in combination with a highly competitive compensation & benefits package. If you are interested in a challenging and rewarding opportunity, working in a modern global company we are looking forward to your application

How to apply
Step 1: Visit www.dow.com
Step 2: Click on Careers
Step 3: Click on View and Apply for Jobs
Step 4: Click on Middle East & Africa
Step 5: Choose job requisition number 1205734

View the original article here