L2 Support (Application) Job in Kenya

L2 APP – KENYA

 L2 Support (Application):

Qualification:  Graduate, BE, MCA or Equivalent, Post Graduates

Must be fluent in both French and English.

Experience:

3-4 years’ Experience in application development (preferably ZAP/Homisco) in Telecom domainAt least 2-4 years’ experience in supporting Telecom VAS software  products /applications.Skills & Responsibilities:
Functional/TechnicalSound understanding of VAS ServicesExperience in application development (preferably ZAP/Homisco)Problem debugging/isolation skills for applications/DBs /Interfaces and configurationASP .NET FrameworkDatabase (Oracle) experienceProblem debugging/isolation skills for applications/DBs /InterfacesWrite well-constructed shell scripts with functional routines execute and monitor batch job as per schedulesUnderstand the impact of particular processes along with what processes should be running on a server & how they should be configuredAnalyze and resolve incidents escalated from L1 team/customer, provide RCA and take preventive measuresCarry out health check and housecleaning activities.Develop and maintain m-Commerce application inventory including the status of warranty and maintenance contracts with respective suppliers.Maintain a configuration plan for all Application Software and infrastructure assets across all production, standby and test instances of supported m Commerce applications.Rollout new services into production environment in coordination with product vendors and IT, network teamsWork with third party suppliers or solution integrators to plan introduction of application maintenance patches, enhancement releases or upgrades and installation configuration of new applications identified from time to time.Team playerDeal with customers in a professional & courteous manner which keeps them informed and offers value on a daily basisProvides assistance to team members to achieve individual and team tasksGood interpersonal and spoken and written English skills for Documentation, Reporting & PresentationsBusiness AwarenessActively troubleshoot monitoring and reporting issues,Deal with customers in a professional & courteous manner which keeps them informed and offers value on a daily basisProvides assistance to team members to achieve individual and team tasksWork together with external technical groups in order to resolve customer issues effectivelyInterested candidates should send their Applications and CV’s only to recruit@idp-ea.com not later than Tuesday the 27th of November 2012. State clearly on the subject of your email - L2 APP – KENYA

NB: Applications with Certificate and other attachments will be disqualified.