Customer Service Assistant Job in Kenya

Our client is a provider of moving services to individuals and organizations and is looking for a Customer Service Assistant They offer office moving, house moving, international moving, employee relocation and storage.

Job Purpose

Ensure quality is achieved by inspecting packing materials, assuring team’s appearances, trucks cleanliness before commencement of work Advising and evaluating team engaged about activities in the field while packing, loading/stuffing, moving, offloading, and unpacking. This shall be discussed with regard to arranging of variety of goods p/h/hold effects, office furniture/equipment and other goods. Handle day to day enquiries and coordinate moves with customers, liaise with sales person and coordinate with the team of employees to ensure the move is done according to the clients’ requirement and recording and reporting and attending to customer complaints and breakages.Inspection daily and ensuring quality of packing materials, members of the teams on duty, drivers meet the required standards, before leaving the premises to the work stationsRechecking  of vehicles at clients premises to ensure proper and required cleanliness standards are observed and teams meet perform to the required standardsMonitoring teams including individual team members on general appearances while at work at client’s premisesInspecting packing materials being used at a customer’s places to ensure continued quality, cleanliness, availability to the customer’s satisfactionChecking whether team leaders; gives proper work documents to the client and spends enough time with teams to ensure that proper work coordination are maintained through the processWatching for incidents of indiscipline and poor work performance and ensuring that they are reported back to the main officeVerifying vehicle log sheets to kilometres travelled and time taken to ensure efficient operationEnsuring that services sold to customers are provided as the agreed the forms, at the time agreed and carried out to the customers’ satisfactionPreparing weekly data reports on the overall performances of (complaints in general) and providing recommendations for future improvementsAll the above will be done to ensure increased customer satisfaction business development and enhanced client relationshipRequired Skills and ExperienceMinimum of a Diploma in Business Administration or any other related field.Good spoken and written communicationExperience in freight forwarding/household goods is an added advantageExperience in Customer ServiceStrong planning and organising skills including a thorough and methodical approach and ability to prioritisePersonal drive and enthusiasmAbility to achieve results through othersFlexibility/ResponsivenessAbility to work well with othersCritical thinking and problem solving abilityAttention to detailResults orientationShould have an outgoing personality with good customer service skillsIf you meet the above requirements send your CV only, to vacancies@corporatestaffing.co.ke indicating the title (Customer Service Assistant) on the subject line.

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