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May 8, 2013

Techno Brain Technical Consultant, Administration Mgr, Lead PMO, Help Desk, Technical Writer Jobs in Kenya

Techno Brain, an ISO 9001: 2008 certified & CMMI Level 3 Company, is Africa’s leading custom software application provider.

Techno Brain offers innovative software solutions to Government, NGO, and large Private organizations. 

Due to the recent expansions Techno Brain seeks to recruit excellent candidates for the following positions.Senior Navision Technical ConsultantAssist Project Lead or Project Manager in the management of end to end system life cycle development of projects.Oversee minor projects being lead by intermediate level staff.Provide business analysis, business area assessment, user needs analysis and business systems design for major projects.Provide senior level programming as required.Provide technical architecture analysis, design, development, and  enhancement.Assist with the development of client information management standards and evaluation of technology trends.Supervise and mentor all intermediate and junior level staff assigned as members of the project team.Should have hands on/good knowledge in MS Dynamics Navision, SQL Server reporting services Should have hands on experience in SQL Server DB fine tuning in terms of code optimizations, load balancing & techniques Must be comfortable with new developments, object designer & XML port • Should good understanding in SOA architecture, Web services Requirement Must be proficient on 3 tier architecture of Dynamics Nav and Role tailored client (RTC) Must be strong in SQL Server and reporting services with business analyticsShould have strong interpersonal, communication, presentation, analytical & problem solving skills Experience 2-4 Years Desired skills Experience in MS Dynamics Navision.If you meet the above requirements please email your CV to hr.ke@technobrainltd.com by 10th May 2013 indicating your current and expected remuneration.

Applications without salary details shall not be considered.

Delivery Administration ManagerManages Delivery Admin Team to ensure that delivery team members are well supported and all required information is collected from the team, projects and other tools and systemsReports to Global Delivery HeadProvides Delivery admin support to CEO, global Delivery head, Delivery Heads on Top Key Projects (Category A) by organizing meetings/calls, providing frequent updates, monitoring progress, and following up with the key stakeholders. Works very closely and Liaise with other department teams, PMO, DH, Clients, Partners on communication, preparation and follow up of all projects with the delivery.Provides direct support to Global Delivery Head, Delivery Head – Africa and other Delivery Heads on Projects, client escalations, project management, metrics, reporting, monitoring, tracking and controlling with organizing calls, reminders, follow ups, status updates and various meetings etc. Submits consolidated weekly reports from the Delivery Admin Team to Management on Weekly Activity reports, Top and Key strategic Projects Status, escalations, issues, risks, pending actions etc. Supports Delivery efforts by guiding and administering delivery operations; monitoring and reporting delivery resultsImproves communication between delivery and other department heads by ensuring that there is seamless information flow and collaboration across various key stakeholders.Root Cause Analysis and actions for any deviations. Strong and hands on in PMO, customer handling, MIS, Metrics, Time sheet management, Follow upsWith 10+ years of experience in Delivery administration, customer service, Project Management Office where the candidate carried out Management duties.Admin back office support in order to achieve the highest levels of communication, collaboration, productivity and coordination across the entire company.  Responsible for Project Accounting.Performs other duties as assigned.Admin back office support in order to achieve the highest levels of communication, collaboration, productivity and coordination across the entire company.  Good in Project AccountingGood in Documentation, Project Management, Client communicationA degree and post graduate qualification in project management is required.Lead Delivery Administration ExecutiveSupports Delivery Heads, Project Managers, on delivery related activities and collects required information from the team for internal consolidation, compliance and reportingReports to Manager – Delivery Administration Provides delivery admin support to PMs, DHs on Projects by organizing meetings/calls, providing administrative support, frequent updates, monitoring progress, managing the client escalations, keeping all necessary documentation, writing the quality management documents, and following up with the key stakeholders. Provides direct support to delivery employees and practice team members on projects, Poc, Delivery Interfaces  with finance, Hr, Practice, Sales and maintaining the skill base, competency level checking, organizing client, conference calls, reminders, follow ups, status updates, etc. Monitors and provides delivery activity reports from the teamSupports delivery efforts by guiding and administering delivery operations; monitoring and reporting delivery resultsImproves communication between delivery and other departments by ensuring that there is seamless information flow and collaboration across various key stakeholders.Reports to Head / Manager– Delivery AdministrationPerforms other duties as assigned.With at least 2 years of experience in Delivery administration assistance, customer service, Project Management Office where the candidate carried out Management duties.Performs other duties as assigned.Admin back office support in order to achieve the highest levels of communication, collaboration, productivity and coordination across the entire company.  Good in Project AccountingMinimum of a degree in IT or in a related fieldSet standards for how projects are runEnsure project management standards are followedGathering of project data and production of information for management reviewSource of guidance and advice for project managersManaging and facilitating the portfolio management processCreation and maintenance of standards and methods;Centralized archive of lessons learned;Project administration support –facilitation of project web site, special meetings, war room, PM software support, etc;Providing HR and staffing assistance such as identification of proper person for the project;PM consulting and mentoring on methodology, and dealing with exceptions;Providing or arranging PM training.Managing shared methodology, vision and processes;Training and competence development;Offering support for projects, acting as consultants on demand;Contributing with recommendations to project governance –selection of projects-Contributing with recommendations to project quality assuranceOffering support to project owner –support those in charge of portfolio managementKey in contributing and responsible for the closure of PMS software development with the development team.Preparing/ monitoring the Project Metrics, follow up, status meetings, project reportsCapable to run the PMO organization with support from Delivery Heads.Performs other duties as assigned.Degree in a IT related fieldWith 5+ Years of experience in multiple Project handling; with good Project Management skills based on the standards like PMBOK; Experience in PMO;  Good communication skills, Good in Metrics, Quality Management, Using Tools like MS Project and other related; Client communication; should be willing to travel if needed to support. Excellent written and verbal communication skills.Good analytical and problem-solving skills, and an aptitude for technical concepts.Ability to write for different audiences.Ability to work in a team environment and independently.Ability to work on multiple projects at the same time.Respond to requests for technical assistance in person, via phone, electronicallyUnderstand, diagnose and resolve technical hardware and software issuesResearch questions using available information resourcesAdvise user on appropriate actionFollow standard help desk proceduresLog all help desk interactionsAdminister help desk softwareRedirect problems to appropriate resourceIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsPrepare activity reportsStay current with system information, changes and updatesFollow the internal process for success of this activityDegree in an IT related fieldWith minimum of 3+ years of experience Good verbal and written communicationGood in understanding and following processesGood customer handling skills Ability to research and understand new technologies.Experience with Mac, Linux, or Unix product environments. Ability to work on multiple projects at the same time.Develops, writes, and maintains information for internal and external audiences such as online help, installation and upgrade instructions, and wiki information.Researches available product information; interviews remote and local technical experts;Conducts independent tests of technical features and software/documentation usability.Functions as a member of a cross-functional software team in an agile development environment; collaborates with product management, software engineers, quality assurance engineers, and support personnel to produce product documentation based on established deadlines and milestones. Attends and reports at regular team meetings.Performs and implements technical and peer reviews of product, Project, Quality documentation.Understands different user levels and writes to the appropriate level. Adheres to department standards, including templates and style guides.Provides status updates on projects as required by management. Coordinates with other technical writers on documentation projects.Develops working knowledge of product functional areas as assigned.Develops proficiency in the company's internal processes and department guidelines.Writes ,edits, improves and builds solution write-ups and technical documentsHandles, manages and monitors the technical write up of the projects and other delivery documentsWorks very closely and Liaise with Admin Manager, GDH, DH and PMs on building technical solution content and ensure all documents are technical sound and well written. Proof reads and provides feedback on technical aspects of documents before submission. Performs detailed industry research on the solution proposed to ensure the offering and the write up is professional, up to date, competitive and world classProvides constant feedback to Admin Manager, GDH, DH and PMs on solution design and technical documentationPerforms other duties as assigned.Degree in English literature or Communications, or equivalent experienceExcellent written and verbal communication skills.Good analytical and problem-solving skills, and an aptitude for technical concepts.Ability to write for different audiences.Ability to work in a team environment and independently.Knowledge of basic HTML, wiki markup, or web design.Experience with web-based application documentation or online help documentation.Experience with screen capturing, creating illustrations and diagrams, or graphics manipulation.Ability to research and understand new technologies.Experience with Mac, Linux, or Unix product environments. Ability to work on multiple projects at the same time.Minimum of 3+ years of relevant experienceIf you meet the above requirements please email your CV to hr.ke@technobrainltd.com by 24th  May 2013 indicating your current and expected remuneration.

Applications without salary details shall not be considered.

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