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The ideal candidate must have the ability to work well as part of a team and possess superior communication, interpersonal and customer service skills.
He or she should be a self-starter with the ability to find his or her own solutions to problems and understand the inter-dependencies between applications systems and Bitdefender Security Suits. Be ready to start work immediately and willing to travel allover KenyaQualifications
Minimum of 2 years’ experience in technical support with strong technical problem diagnosis skills.Works well in an interrupt driven environmentExcellent people skills, including good verbal and written communications skillsExcellent decision making and troubleshooting skillsAble to assess, negotiate and resolve questions and problemsAble to view incidents and problems from the customer perspectiveAble to recognize impact of lost opportunity costs to the firm for extended delays in incident resolutionHas a service attitude with the ability to assess individual circumstancesSkilled at managing end user expectationsMicrosoft Certifications, such as Microsoft Certified Systems Engineer (MCSE), Microsoft Certified IT Professional (MCITP) or Microsoft Certified Desktop Support Technician (MCDST)A degree or diploma in I.T Computer Science, Management Information Systems or a related field is a plusMicrosoft OS (Clients and Server)Linux/Unix platformsMicrosoft Active DirectoryMS SQL/MY SQL ExperienceFirewalls/VPNsNetwork troubleshootingHardware / software troubleshootingKnowledge of Virtualization (VMware or a Hype V) will be added advantageEmail CV to hr@infosolkenya.com
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