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Diploma / Graduate / Under-Graduate with the following skills:ICT related course in Hardware, Networking, System AdministrationFluent in French (preference to those with native language as French)Prior experience will be an added advantageUnderstanding of a 24*7 support center
Role: Acts as an interface between francophone employees / customers and internal support teams
Handling calls and mails from Internal EmployeesMust be well versed using a PC and MsOfficeUnderstand the customer requirements and provide appropriate solutionsHelp resolve issues at the first level within the scope of training providedWork with the other team members amicably and resolve queries / requests within the given SLAsUnderstand the customer requirements and resolve to the best of abilitySubmit adhoc & periodic reportsFollow up with product vendors for issues and bug resolutionFollow the shift timings and abide by the sameOpen to work in 24*7 environment working in different shifts
Shortlisted professionals will be provided training on internal systems, SLAs, service delivery standards, etc.Interested professionals are requested to send their updated CV to africajobs@dhanushinfotech.com with the subject as “French speaking ICT Helpdesk Agent”
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