afb Commissions Based Collection Agents Jobs in Kenya

Overview: afb (African Finance Business) is a consumer finance providing ethical credit services to those who require it most.  We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt.  Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses and provide for the unforeseen.Our customers are our partners.  We operate in their markets through 6-man micro branches to provide tailored relationship-based services.   
Our vision is to become the number one retail finance firm in Africa by offering the best services in terms of accessibility, affordability, value and customer experience.afb seeks to recruit for Commissions Based Collection Agents
Responsibilities and Requirements

To recover the maximum amount of outstanding debt from defaulting customers with the objective of recovering the full due amountMake contact with defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrearsMonitoring collection accounts allocated on a daily basis and take appropriate actions to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.To investigate and resolve any customer queries and complaints through verbal or written correspondence in line with afb policies. To achieve the monthly collection targets.Research, verify and review customer location information and make recommendations concerning whereabouts of these customers. Communication whether written or oral to be in line with the afb quality standards.To be at work on time and send required reportsOther ad hoc tasks as defined by the Collections Manager/field CLIdentify and escalate deceased or disabled customers to collections management for review or collection termination.Perform field visits and submit reports/action plans to recover debt.Work closely with the branches on their bad debt portfolioUtilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high collectability or value accounts.Overcome stalls and objections & suggest money sources for debt payment.Negotiate settlements within normal guidelines stipulated in the policy.

Collections experienceExperience in a microfinance, bank or any other financial institutionA good level of general education- Diploma or degreeComputer literacyFluent in English (written and verbal) and Swahili

Sales and Business DevelopmentEnforcement of contract and repayment obligations

General support to all tasksCommunicationsBranch OperationsInformation Collection

Integrity and ability to work in consumer financeHigh MotivationSelf-starter-functional problem solverProcess discipline- Ability to follow SOPs
If you are interested and meet the above requirements and competencies, kindly send your cv and cover letter detailing your suitability for the position applied for to smartcashcareers@afb.co.ke. Remember to indicate commissions-based Collector in the subject header.This position is commissions-based and individuals will be hired on a contractual basis