Pevans East Africa Customer Care Representative Job in Kenya

Pevans East Africa Ltd is looking for Customer Care Representative to work in a busy Call Centre environment.
Resolving Customer queries via phone, mail, social media and face to face contactPlacing out bound calls and in bound callsHandling after call work and data entryBuild Customers interest in the services and products offered by the companyProvide personalized customer service of the highest levelAnswer participant questions as well as question participants ask to obtain full understanding of what information is requestedDocument all call with regards to participant inquiries accurately using Call Tracking SystemMonitor Call Tracking for responses from technical team so call returns are done in a timely wayFollow up with participants within a 12 hour period in regards to the initial phone call.  Even if is to just touch base and let participant know inquiry is still be researchedProvide quality customer service on every callCommunicate clearly and effectively with participantsCompile reports on customer’s satisfactionAny other duties assigned

Diploma in Customer Service / Communications or any related fieldBasic computer knowledge skills in MS office suitesMinimum 1 year experience in call centreOutstanding phone etiquetteFlexible to work on shift basisExcellent Verbal and written communication skillsAble to manage irate caller situations to respond to the needs of the customer promptlyMulti-channel experience is preferred i.e. email/chat/phonePreferably experience in Customer Service in a contact Centre
Interested candidates who qualify for the position should send their CV to hr@sportpesa.com.