IT Support Technician Job in Kenya

Vacancy: IT Support TechnicianComputer science degree or equivalent.Knowledge of systems and Network administration.Awareness of IT trends and opportunitiesAt least 4 years’ experience.Systems administration skillsNetwork administration skillsTrouble shooting and fault diagnosis skills for PCsTroubleshooting knowledge of Apple machines will be an added advantage.Excellent repairs and maintenance skillsUser training skills & supportAnalytical skillsReporting skillsExcellent communication and inter personal skills.Duties and Responsibilities

To log support calls and document their outcome to facilitate the resolution of common queries.To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.To maintain the existing PCs and peripherals to agreed standards under the direction of Systems Administrator or the Team Leader, by performing upgrades, new installations and carrying out routine procedures.To assist in the compilation and maintenance of an accurate inventory of hardware and software.To liaise with colleagues in the department to ensure continuity of service for all users.To provide at all times a professional, courteous and rapid response to individual users.Qualified and interested candidates should email a cover letter and a copy of resume to hr@familymedia.tv by 5th December 2014.