Adeso ICT Assistant Job in Dhobley, Somalia

Organization: Adeso – African Development Solutions
 

Position Title: ICT Assistant
 

Reporting to: Program Manager & Head of the Office for Lower juba region
 

Working with: ICT Officers, ICT Interns, Other Staff as required.
 

Program / Duty station: Dhobley, with frequent travel to other duty stations
 

Duration: One (1) year
 

Starting date: Immediate
 

Organizational Context: Adeso is an expanding and vibrant African based international development and humanitarian organization. 

 

At Adeso, we work with African communities who are yet to realize their full potential; working inside these communities to create environments in which Africans can thrive. Our belief that economic, social and environmental security is the bedrock of a healthy community drives the nature and intent of our programming. 

We work to prevent and overcome situations that adversely affect community well-being by: reinvigorating the economy, developing skills for life and work, providing humanitarian aid, and influencing policy.

For the past 20 years we have strengthened rural livelihoods through environmental awareness, training, technology transfer and innovative humanitarian programs in pursuit of a peaceful, self-reliant, and greener future. Currently, Adeso has programs in Somalia, Kenya and South Sudan.
 

Adeso is an exciting and dynamic organization experiencing managed rapid growth. It offers sound employment conditions with opportunities for personal growth and development.
 

Position Summary: Adeso is seeking a qualified and committed individual to join the team as an ICT Assistant for all operations in Somalia Based in Dhobley, Lower Juba, with frequent travelling to other field offices, the ICT Assistant will be a full-time member of the Adeso team. 

The ICT Assistant is expected to help build and maintain an efficient and high-performance working environment, enabling employees to enjoy all the benefits that today’s Information and Communication Technology can bring to a dynamic and geographically, culturally and functionally diverse organization such as Adeso.

Main objectives of the position are to assist maintenance of basic hardware, software and communication systems (the basic ICT Infrastructure), provide assistance with ICT related administration duties and provide support to the Logistics function in ICT related matters. These tasks should be performed in accordance with Adeso’s ICT Policy also in coordination with the ICT Officer, ICT Support Services Manager and the Senior Management Team.
 

Specific Roles and Responsibilities
 

ICT Infrastructure: In coordination with the ICT Officers, maintain basic ICT Infrastructure, keeping it in optimal working condition and compliant with Adeso ICT Policy, through installation, proper configuration, regular updates, preventive maintenance, service, files backup/archiving, systems backup and disaster recovery. 

The basic ICT Infrastructure includes (but is not limited to):

• Power supply and uninterrupted power supply (UPS) systems: power cabling, power sockets, extension cables, earth/fuses, power surge protectors, power stabilizers, inverters, batteries and digit UPSs (i.e. individual UPSs).


• Local Area Network: Ethernet structured cabling and data-points.


• Servers’ hardware: any server-grade personal computer, preventive maintenance and service.


• Workstations hardware and software: laptops, desktops or any other workstation-grade personal computer running Microsoft Windows 7 Professional (or higher) including the standard set of software suites and utilities such as Microsoft Office, Kaspersky Anti-Virus, various digital-media utilities (PDF, Flash, etc.), file compression, archiving, synchronization tools, etc; also special personal computer types such as net-books, tablets, smart-phones, etc. with their special operating systems and software applications.


• Printers / Scanners / Copiers (multifunctional printers) and any software required for the utilization and sharing of this equipment (i.e. drivers, setup/diagnostic utilities, etc).


• Communication Equipment: fixed/mobile phone lines integrated into the office PABX and phone extensions, mobile phones (incl. smart-phones), satellite phones, radio communication, satellite TV receivers; and any software required for the utilization of this equipment.


• Tools, cleaning equipment and other ICT related accessories (i.e. external disks, flash disks, digital cameras, GPS devices, etc).


• Maintain user accounts on network, messaging system and corporate applications.


• Maintain access rights on network shared drive and corporate applications

Technical Support: In coordination with the ICT Officer, participate in the ICT Help-Desk function, including (but not limited to) receiving support requests, actual work on resolving problems, obtaining external (2nd level) support, progress updates, escalation, documentation, archiving and maintenance of Knowledge Base.
 

ICT Administration: In coordination with the ICT Officer, provide assistance with these ICT Administration duties:
 

a. ICT Assets Management:

• Maintain ICT Assets Register


• Perform perpetual stock takes (physical inventory checks) of ICT Equipment


• Update status of Warranties and Insurance of ICT Equipment


• Assist with various Upgrades, Preventive Maintenance and Service of ICT Assets

b. Perpetual Billing: assist with processing payments for any ICT related perpetual bills, such as: fixed and mobile phones, also GSM modems, satellite phones, Internet links, and other communication licenses renewals, software licenses renewals, web hosting services, ICT related subscriptions, etc.
 

c. Replenishment of consumables:

• office stationary and consumable digital media (CD/DVD-R/RW)


• Printer toners


• Cleaning materials

d. Management of shared Contacts and Calendar
 

ICT Training and Induction of Adeso staff: In coordination with the ICT Officer and Human Resources Department provide various ICT related trainings (i.e. basic ICT competence/skills, ICT policies and guidelines on proper use of ICT resources, etc) , also perform ICT Induction for new Adeso staff.
 

Support to Logistics function: In coordination with the ICT Officer, and Logistics Department provide assistance with logistics/procurement tasks, related to the ICT Infrastructure, such as:

• Obtain quotations related to local ICT Infrastructure procurement


• Follow-up with local suppliers/service providers on delivery of purchased ICT goods/services

Any other relevant duty in accordance with the Adeso ICT Policy, delegated by ICT Officer and any member of the Senior Management Team.

Where applicable, coordinate and supervise ICT Interns in completing delegated work in relation to these duties. 

Also liaise with other relevant Adeso staff, suppliers, service providers, consultants and obtain input and/or assistance required for accomplishing this duty.

Skills and Qualifications

• University degree/ Diploma in an ICT related discipline


• Minimum 2 years relevant working experience in a similar position


• Excellent inter-personal and general communication skills


• Ability to work with minimum supervision in a multi-cultural environment


• Fluent spoken and written English mandatory, fluent spoken Somali and Arabic are preferable


• Demonstrated effective organizational skills and ability to handle work in a timely manner


• Ability to work in a multi-cultural, multi-ethnic environment with respect for diversity


• Willingness and ability to travel to remote locations


• Any of these or equivalent professional certificates would be considered an advantage:

1. Microsoft Certified Technology Specialist (MCTS)


2. Microsoft Certified IT Professional (MCITP)


3. Microsoft Office Specialist (MOS)


4. Cisco Certified Network Associate (CCNA) or Professional (CCNP)


5. Cyberoam Certified Network & Security Professional (CCNSP) or Expert (CCNSE)


6. CompTIA A+, Network+, Server+, Security+, CTP+, CTT+.

Application Process
 

This is a challenging opportunity for a dedicated and highly motivated professional.

 If you would like to join this dynamic team, please submit your application to jobs.somalia@adesoafrica.org , quoting the position in the email subject matter, by 15th February, 2016.

Each application should be addressed to Human Resource Manager and include the following:

• An updated CV with updated contact details: Phone No., Email Address and Skype ID; and


• An application letter which should include cover letter, remuneration requirements and contact information for three work-related referees.

Applications not including all of the above information will not be reviewed. 

Only short-listed candidates will be contacted.

Adeso is an equal opportunity employer and does not discriminate based on one’s background, beliefs, gender or sexual orientation.