Call Centre Operator Job in Kenya

Our client is leading global provider

of elevators, escalators and related services. 

They manufacture, install, service

and modernize elevators, escalators and moving walks for almost every type of

building requirement worldwide. 

Their innovative and

environmentally-friendly access and transit-management systems make an

important contribution to mobility in urban societies.
 

They are looking to hire a Senior Call Centre Operator who

will be responsible for managing customer calls, processing and control of

information related to lift breakdown and to carry out administrative duties in

the field operations office.
 

• Proactive management of customer call-backs in
  
  line with laid down company procedures;


• Maintain an accurate record of call backs,
  
  breakdowns, switch offs and other customer concerns.


• Escalating customer concerns to relevant
  
  departments and tracking progress on resolution of issues raised


• Assist in maintaining an accurate Existing
  
  Installations fulfilment database;



• Manage customer satisfaction surveys


• Analyse and present customer issues/concerns
  
  data in an informative way that will be easy to interpret and make
  
  decisions;


• Providing administrative support and any other
  
  duties assigned by the management

• Bachelor’s Degree in Business Administration;


• Minimum of five (5) years call centre
  
  experience in the services industry;


• Proficiency in Microsoft Office


• Good communication skills;


• Ability to work under pressure and meet strict
  
  deadlines.

 
Send your application including a cover letter and detailed CV, a daytime phone

contact, email address, and the names of three professional referees by Tuesday

9th February 2016 to:

Adept Systems

Management Consultants 
P O Box 6416, Nairobi, GPO 00100

Email: recruit@adeptsystems.co.ke

Only short listed candidates will be contacted. 

Please note that we do not charge

fees for receiving or processing job applications.