Centre Managers Jobs in Kenya

Centre Manager (Nakuru, Nanyuki, Meru, Mombasa)
 

Industry: Health Care

Salary Range:

 Kshs. 50,000 – 60,000.
 

1. Business Management

• Business planning and development: Prepare
  
  annual business plans with SMART objectives and strategic plans of how to
  
  achieve them. Continually assess all areas of the service provided to
  
  clients to ensure continued financial viability and take tough decisions
  
  where services are deemed non-viable.


• Increasing productivity and product margin:
  
  Continually review the efficiency of the centre, especially with regards
  
  to the core services for the organization.


• Financial Management: Monitor income and
  
  expenditure, seeking support from Finance as required, and take
  
  appropriate action to ensure financial KPIs are met.


• Marketing:  Instill a marketing culture
  
  with teams so that everyone is aware of their individual responsibility
  
  for the success of their centre.  Agree marketing activities with the
  
  centre marketing champion and the Marketing team. Strengthening
  
  appropriate referrals with other RHN providers, CHWs and pharmacies within
  
  the region.

2. Operational Management

• Optimise client numbers: Optimise capacity
  
  within the centre by efficiently managing human resources; continually
  
  reviewing the effectiveness of systems and working practices; and
  
  maintaining an effective client flow to minimise client wait times.


• Compliance to the national healthcare
  
  guidelines and MSI protocols: Ensure compliance with national minimum
  
  healthcare standards taking immediate action where appropriate on any
  
  areas identified for improvements as a result of internal or external
  
  audits or inspections. 


• Contingency planning: Ensure there is an
  
  appropriate plan in place which anticipates any risks to your centre and
  
  outlines appropriate action to be taken to minimise impact


• Stock management: Ensure no over/under-
  
  stocking and also that stock is well handled


• Health and Safety: Take overall responsibility
  
  for team, client and general safety in the Centre and as a consequence of
  
  its activities.


• IT management: Utilisation and close
  
  supervision of the Client Information Center software (CLIC)

• Quality management: Promote and maintain the
  
  quality management systems



• Client feedback : Ensure client feedback and
  
  prompt conclusion to potential clients complaints

• Motivation of team: Engage and motivate all
  
  team members within the centre so that they understand and work to achieve
  
  centre objectives and KPIs and so that their role has a positive impact on
  
  the centre’s success.


• Performance management:  Take an active
  
  approach to managing the performance of all team members by providing
  
  honest feedback on performance; providing formal reviews at least
  
  annually; setting appropriate objectives; ensuring appropriate behaviours
  
  are discussed and appropriate training plans are put in place.


• Induction: Clearly define structured local
  
  induction plans to ensure new team members understand the requirements of
  
  their role and have appropriate training to do the job.  Ensure that
  
  all new team members attend corporate induction within the first 3 months
  
  of starting.


• Discipline of team:  Take immediate and
  
  appropriate action in the event of misconduct or serious underperformance
  
  of team members, seeking support from People & Development Department
  
  as required and ensuring action is in line with our HR policies.


• Communication: Put in place mechanisms for
  
  effectively communicating with team members ensuring that the approaches
  
  used provide opportunities for two-way discussion.  Promote a
  
  feedback culture within the team.


• Learning and development: Create a learning
  
  environment to ensure your team members have the appropriate skills to
  
  deliver service excellence; assess and forward plan for training needs,
  
  getting appropriate support from the  Learning & Development
  
  function and ensure attendance on mandatory/planned courses.


• Personal development:  Actively take
  
  responsibility for own development including ownership of own training and
  
  keeping skills and knowledge up to date, seeking support as required.

• Bachelor Degree in Health or Business
  
  Administration (combination of related education and operational
  
  experience in a health care organization may be substituted for Bachelor
  
  Degree in Health or Business Administration


• A minimum of 5 years of experience in the
  
  field of healthcare.


• Significant operational, hands on management
  
  including team management gained within a customer focused service
  
  industry


• Healthcare management experience


• Have held, worked to and/or monitored a budget
  
  or business plan

To apply, send your CV and cover

letter only to cvs@flexi-personnel.com before close of business 15th February,

2016. 

Clearly indicate the position applied

for, the preferred region and salary expectation on the subject line.