Co-operative Bank Jobs in Kenya

Claims

Officer

Are you looking for an employer who promotes individual excellence and mutual

respect in a team-driven culture with a key focus on social empowerment? 

The

Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking

to new horizons.

If you are looking for the opportunity to have a genuine impact on service

development and stakeholder engagement, then this could be the opportunity for

you to join our Co-op Consultancy & Insurance Agency (CCIA) team.

Reporting to the Principal Officer CCIA, the Claims Officer will be charged

with the responsibility of ensuring that insurance claims are handled

efficiently from end-to-end and that payment for valid claims is made to their

policyholders. 

The

role holder will also decide on the extent and validity of a claim, checking

out for any potential fraudulent activity and averting such cases.

The Role

Specifically, the successful jobholder will be required to:

• Develop
  
  the claims processes for motor and non-motor business on the Bancassurance
  
  manual and ensure that any claims policy changes agreed on are updated on
  
  the Bancassurance manual.


• Analyze
  
  all claims before they are reported to insurance companies to ensure they
  
  have been fully and comprehensively documented and without loopholes.


• Support
  
  product development initiatives and process improvements at the Agency and
  
  ensure each product has its own claims requirements and check list.


• Develop
  
  a comprehensive SLA for both motor and non-motor claims to be signed by
  
  all insurance companies with review & renewal timelines in liaison
  
  with Strategists and ensure that all claims are settled within the set SLA
  
  timelines with insurance companies.


• Update
  
  on a weekly basis the branches, staff and clients on the status of their
  
  claims in addition to maintaining a weekly schedule of all claims reported
  
  and when they are concluded.


• Highlight
  
  any problematic claim immediately so that it’s sorted especially those
  
  that may require ex-gratia payments.


• Train
  
  customers, DSR’s/ Bancassurance officers and bank staff on claims
  
  requirements and procedures


• Provide
  
  a comprehensive monthly report on claims status, system issues pertaining
  
  to claims, trends analysis, and training gaps identified.


• Ensure
  
  all products being rolled out by the Agency have customer friendly
  
  exclusions and excesses (both time & monetary excesses) in liaison
  
  with strategists.


• Adhere
  
  to cost management initiatives aimed at ensuring the company and the Bank
  
  meet the desirable cost to income ratio in addition to ensuring that the
  
  company does not incur any costs related to non-compliance penalties and
  
  clients counter claims.


• Manage
  
  direct customers relationships to support business growth especially in
  
  regard to managing claims processes and build relationships with Co-op
  
  Bank sales channels and support them to drive business with their
  
  customers


• Actively
  
  promote the interests of the Co-op Bank Group with all stakeholders
  
  through effective relationship management.

Desired Skills and Experience

• A
  
  bachelor’s degree in insurance or any other business related field from a
  
  recognized university. Possession of a professional qualification in
  
  insurance will be an added advantage.


• 3
  
  years relevant work experience in a similar role or as an insurance
  
  officer in a busy corporate organization with good understanding of
  
  Insurance business and the Bancassurance system.


• Exposure
  
  to Insurance products in the bank set-up with knowledge of the Bank’s set
  
  standards, policies and the operating manual.


• Personal
  
  organization and thoroughness coupled with the ability to work under
  
  minimum supervision with good Judgment and decision making skills.


• Excellent
  
  report writing skills.


• High
  
  integrity and strong ethical standards

 
If you are confident that you fit the role and person profile and you are keen

to add value to your career then please forward your application enclosing

detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference

number CO/CCIA/2016 by 15th April, 2016. 

Underwriting Officer

Are you a dynamic, creative, self-driven and highly motivated experienced

professionals with a good Knowledge of the basic principles and practices of

bancassurance? 

Are you keen and aware of market

patterns with a genuine interest of the Insurance Industry? 

If yes, The Co-operative Bank of

Kenya, “The Kingdom Bank” is the ideal place to elevate you to the next career

level where an idea today can be set in motion tomorrow.

Reporting to the Principal Officer,

the role holder will be responsible for supporting the delivery of

Bancassurance business through facilitation of key duties in underwriting,

handling queries from branches and adhering to the established SLAs and

Memorandum of Understanding.
 

Specifically, the successful

jobholder will be required to:

• Drive growth in Bancassurance business across
  
  the bank channels and identify opportunities for, develop and deploy new
  
  products.



• Develop Bancassurance manual and policies and
  
  procedures in terms of business operations as well as underwriting
  
  processes for motor and non-motor business.


• Analyze underwriting documents before they are
  
  submitted to insurance companies to ensure they are fully and
  
  comprehensively documented without loopholes.


• Ensure that all queries on technical insurance
  
  issues from customers are addressed promptly while providing technical
  
  guidance.


• Ensure adherence to the Bancassurance manual
  
  policies and procedures and implementing immediately any
  
  actions/deficiencies highlighted by the Compliance & Audit reports.


• Build relationships with Co-op Bank sales
  
  channels and support them to drive business with their customers and
  
  manage relationships with insurance companies to secure the best terms for
  
  Co-op Bank Group customers.


• Ensure compliance with Insurance Regulatory
  
  Authority requirements and internal Procedures and Policies.


• Train customers and Banks’ staff on
  
  underwriting/claim processes, requirements and procedures.

Skills, Competencies and Experience
 

The successful candidate will be

required to have the following skills and competencies:

• A Bachelor’s degree in a Business related
  
  field with a minimum of 3 years’ experience in insurance business or as an
  
  Underwriting Officer in a corporate organization.


• A professional qualification in insurance will
  
  be an added advantage


• Knowledge of the basic principles and
  
  practices of bancassurance.


• Strong business acumen and strategic thinking
  
  capacity with strong analytical and presentation skills.


• Ability to work effectively in a diversified
  
  set up and in a highly collaborative team environment.


• Proven ability to respond quickly,
  
  independently and appropriately to competing priorities under tight
  
  deadlines, excellent analytical, interpersonal, communication and advocacy
  
  skills.


• Knowledgeable in compiling data and preparing
  
  a variety of reports as well as ability to verify the accuracy of
  
  documents and information presented.

If you are confident that you fit the

role and person profile and you are keen to add value to your career then

please forward your application enclosing detailed Curriculum Vitae to

jobs@co-opbank.co.ke indicating ‘Underwriting Officer’ in the subject line by

15th April, 2016.

Head Bancassurance

Are you a leader as far as the insurance business is concerned, with extensive

experience in driving insurance business as well as a proven ability to deliver

exceptional results and with good grasp of the insurance industry?

Are you self-driven, passionate, creative, goal-driven and enthusiastic about

providing insurance solutions, services and products to customers with an aim

of meeting their business needs? Then this is an opportunity that you should

consider.

If you are looking for an employer who promotes individual excellence and

mutual respect in a team-driven culture with a key focus on social empowerment,

then The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those

looking to new horizons.

Reporting to the Head – Retail

Banking Department, the role holder will be responsible for driving

bancassurance business, defining the new products strategy, developing new

products in response to demands from different customer segments and giving

support to Relationship Managers in driving product sales as well as Lead the

Head Office team in policies and offer advisory on insurance matters.

The Role
 

Specifically, the successful

jobholder will be required to:

• Develop Bancassurance business sales,
  
  marketing plans, and strategies as well as oversee the implementation of
  
  the same while ensuring growth of the bancassurance business within the
  
  Bank through retail and corporate customers.


• Develop a good working relationship with all
  
  Bank departments, work very closely with internal departmental heads, relationship
  
  managers & credit analysts to generate insurance business and leads
  
  through their customers, to ensure exploitation of bancassurance potential
  
  within, and also act as the communicator between the Agency and the Bank
  
  departments on matters pertaining to insurance matters. This will also
  
  involve co-ordination of branch & departmental visits & regional
  
  meetings.


• Manage relationships for corporate, SME
  
  clients & affinity business partners, organize for meetings,
  
  presentations, and review meetings with identified customers and Offer
  
  support to Relationship Managers (RMs) preparing to meet clients by
  
  providing relevant information and having product specialist accompany the
  
  RMs.


• Generate monthly management reports pertaining
  
  to bancassurance business, the merits of the business influence on the
  
  Bank and any opportunities & challenges that have been identified.


• Develop the branch network & bancassurance
  
  officers’ annual stretch targets and make continuous follow-ups with the
  
  branches to ensure that they are performing as per their set targets and
  
  monitor and ensure renewal of all Corporate, SME & retail business in
  
  the Bank’s books at a target of 90%.


• Create tutorial material concerning portfolio
  
  that will be used in training the Agency staff as well as staff from other
  
  departments, these materials will also be used to train clients as
  
  necessary and ensure product development initiatives are fully implemented
  
  and cascaded to the branch officers.


• Promote business growth by ensuring
  
  hassle-free business processes for our customers to boost their retention
  
  and achieve operational excellence in all aspects of procedures and
  
  processes undertaken to ensure satisfactory audit as well as ensure
  
  compliance with operations risk & rigor requirements while ensuring that
  
  the company does not incur any costs related to non-compliance, penalties
  
  and clients counter claims.


• Ensure that branch officers are fully
  
  complying with the laid down processes and procedures in underwriting
  
  claims; follow the Retail end to end account opening & closure
  
  processes ensuring new accounts meet the minimum standards.


• Adhere to cost management initiatives aimed at
  
  ensuring the subsidiary and the Bank meet the desirable cost to income
  
  ratio and continuously make recommendations on cost management
  
  initiatives.


• Manage relationships with insurance companies
  
  to secure the best terms for the Agency’s customers and where need be,
  
  manage relationships with other external experts in addition to the
  
  counterparts at the insurance company, loss adjusters and lawyers.


• Provide clear direction of the Co-op Bank’s
  
  objectives by translating business performance objectives and measures
  
  into clear, concise communication and actively promote the interests of
  
  the Co-op Bank Group with all stakeholders through effective relationship
  
  management.


• Ensure compliance with Insurance Regulatory
  
  Authority requirements and with CBK guidelines on incidental business and
  
  actively manage compliance risks and advise on any developments in the
  
  industry.

Desired Skills and Experience

• A Business related Bachelor’s degree and a
  
  Diploma in Insurance or an Associate of Certified Institute of Insurance.


• A Minimum of 5 years’ working experience as an
  
  Insurance Business Manager or as a Bancassurance Manager in a corporate
  
  organization, with wide experience in general, life & medical
  
  underwriting with a reputable insurance company.


• Innovative, with prior experience in product
  
  development. Has wide knowledge of the insurance industry and understands
  
  the Insurance Regulatory Authority requirements.


• Excellent relationship management skills and
  
  business closure techniques.


• Strong communication skills both in person and
  
  in writing with excellent presentation skills.


• Strong organizational skills with an ability
  
  to manage competing client demands.


• Articulate, with strong interpersonal skills,
  
  analytical and professional with an enthusiastic attitude and focus on
  
  results.


• A high aptitude and comfort level with
  
  technical environments.


• Ability to work in a highly demanding
  
  environment and able to meet aggressive deadlines.

 
If you are confident that you fit the role and person profile and you are keen

to add value to your career then please forward your application enclosing

detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference

number HB/ RBB/ 2016 by Friday 15th April, 2016.

We are an equal opportunity employer.