Operations Manager Job in Kenya

Uwezo

Microfinance Bank is committed to being the leading Microfinance Bank through

provision of quality and professional financial and savings solutions, products

and investment management services in the medium and lower end of the financial

markets. 

We

focus on the provision of financial and savings solutions to SMEs, savings and

investment groups, professionals and individuals who are desirous of

growth. 

We are

looking for an energetic and results driven individual in the position of:

Job

Purpose: The

Operations Manager will be responsible for running effective branch operations

leading to provision of excellent customer service, profitability and business

growth in line with overall business plan.
 

Duties

and Responsibilities:

• Developing,
  
  ensuring implementation and monitoring of branch targets and drawing
  
  annual budgets for approval and execution in line with the overall
  
  business plan.


• Planning
  
  and monitoring the activities of the branch to ensure productivity and
  
  deliver results.


• General
  
  management and administration of the branch including proposing targets
  
  for the development plan of the branch.


• Ensuring
  
  implementation of the bank internal control system in the Branch.


• Managing
  
  the financial resources and processes including preparing monthly revenue
  
  reports, monitoring and reporting.



• Establishing
  
  and implementing all the procedures needed to manage the branch in
  
  accordance with Uwezo MFB procedures.


• Leading
  
  and growing a healthy branch portfolio while minimizing risks.


• Following
  
  up and assessing the market for business opportunities while managing
  
  branch leads and ensuring conversion by reporting, communicating and
  
  facilitating continuity and results.


• Ensuring
  
  that all the infrastructure is operational and well maintained.


• Overseeing
  
  customer service delivery, maintenance and improvement of retail banking
  
  service standards.


• Facilitating
  
  effective relationship management for external and internal customers.


• Preparing,
  
  managing and monitoring the branch budgets.


• Identifying,
  
  implementing and benchmarking best practices in management.


• Managing
  
  and implementing change initiatives to achieve desired business plans and
  
  culture.

Job Skills & Competencies: Customer

Service management; Accounting Operations; Marketing Operations; Influencing

and implementing innovation; Training skills; Credit management; Conflict

management; Group management; Problem solving skills; Communication &

Interpersonal skills; Change management; Information management; Application

and exploitation of IT.

Personal Attributes: Professionalism

and ethics; Integrity; Business Acumen; Leadership and people skills; Passion

and drive; Ownership and Accountability.

• Bachelor’s
  
  degree in a business related field. MBA an added advantage.


• CPA
  
  (K).


• At
  
  least 3 years relevant experience in a similar position in a Microfinance
  
  Bank.

Qualified candidates to send their applications to

hr@uwezomfbank.com