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The overall purpose of the Customer Care Representative position is to acquire,
grow and deepen customer relationships through excellent service delivery and
cross-selling and up-selling Securex products.
Customer Experience Job Responsibilities
Customer Care
- Ensure the delivery of quality service to customers and the projection of a professional and warm image.
- Ensure excellent on boarding experience for customers through timely delivery of contracts and Welcome Letters
- Ensure 100% adherence to customer visit policy to include regular, post installation and post incident visits
- Receive and report all customer complaints/ requests to ensure timely response as per the Securex promise.
- Take advantage of interaction with customers to educate them on all our products and services and encourage them to participate and give feedback.
- Administer quarterly customer satisfaction questionnaires as per assigned customer samples to gauge and rate satisfaction
- Ensure effective use of systems and adequate engagement of customers to capture all relevant details for faster resolution of complaints.
- Ensure that all customer requests, complaints and complaints are logged on evolution.
- Ensure timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure.
- Ensure good housekeeping and filing of customer documents, internal reports and any other documents
Apply here for the Customer Experience Jobs
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