Customer Service Executive Jobs in Kenya

Customer Service Executive

Pelings is a company involved in

Environment, Health and Safety Management and Systems, Energy Audits ,Supply of

Consumables and Equipment, Energy Audits,communication and other consultancy

services

Responsibilities

·        
Receive visitors and guide them

through the organization

·        
Travel with the clients at all times

·        
Keeps abreast of client’s needs in

terms of travel documentation, type of clothing required etc

·        
Keep customers satisfied and informed

about the products or services offered

·        
Assist in loading and offloading of

client’s luggage

·        
Attend to all the client’s travel

needs and be the liaison between the client and other service providers e.g

hotel, airline etc.

·        
Answer customer questions and provide

accurate information for all inquiries

·        
Research, respond and resolve

customer issues in a timely & efficient manner.

·        
Deal with customer’s complaints

·        
Escalate incidents and problems to

the respective teams

·        
Maintain customer records efficiently

and organize the customer database for future reference.

·        
Participate in the organization of

events at the organization

·        
Assist with administration

activities.

Qualifications

·        
Diploma in Business Management

·        
1 years experience in Customer

service role.

·        
Willing to go an extra mile to serve

the customer

·        
Excellent problem solving skills.

·        
Excellent Communication skills, both

oral and written

·        
Must be Presentable and have an

outgoing personality

·        
Administrative writing and reporting

skills

·        
Ability to Proactively anticipate the

client’s needs

·        
Ability to multi-task and get things

done to completion

·        
A Team player with a positive

attitude and good interpersonal and communication skills

·        
Ambitious, hard working and creative,

willing to see himself/herself first as the Client’s Assistant

·        
Results oriented

If you are up to the challenge,

possess the necessary qualification and experience; please send your CV only

quoting the job title on the email subject to pelingscareers@gmail.com before 27th October 2017.

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