Receptionist Job in Nairobi, Kenya

Our client a hair salon
is currently looking to hire a Receptionist to be based in
Kilimani.

Responsibilities

• Warmly greeting clients, walking them to the
  proper beauty station and alerting assigned beauticians/hair stylists of
  their arrival


• Booking and confirming appointments via phone and
  email


• Processing transactions (cash and credit cards)
  and issuing receipts


• Welcoming walk-ins, answering questions about
  services and scheduling appointments based on availability


• Informing clients about new services and discounts


• Cross-selling services and products when
  appropriate (e.g. through informative brochures and gift cards)


• Updating client records with contact and billing
  details, appointments and services offered


• Maintaining and managing the reception area


• Ensure new client booking are assigned to the hair
  and beauty stylists fairly.


• Ensure bookings by clients do not overlap in staff
  schedule.


• Engage with customers actively seeking feedback
  about their service experience.


• Any other duties assigned

Qualifications

• Diploma in a business related course.


• At least 1 year proven work experience as a Salon
  Receptionist, Front Desk Representative or in a similar role


• Hands-on experience with office equipment, like
  printers and POS systems


• Familiarity with processing transactions


• Excellent communication abilities (verbal, phone
  and email) with great customer service skills and attitude


• Solid organization and record-keeping skills


• Book keeping knowledge and excellent time
  management abilities

How To Apply

Please send your CV
to jobs@alternatedoors.co.ke