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Account Manager
Nairobi
We
are pleased to announce an incredibly exciting opportunity to join our
Commercial team in Nairobi as an Account Manager.
In this role, you will
be responsible for managing relationships with Qatar Airways’ corporate and
trade customers. The responsibilities include developing a successful,
consistent approach to local and multinational dealing, which drives maximum
revenue and minimum cost of sale.
the airline from any Agreements that exist between to the two parties.
Furthermore, you will engage in joint sales and marketing activity to grow the
level and quality of QR revenue sold through these partners and drive
efficiencies in the distribution processes.
Specific
Accountabilities Include
- Develops and maintains long-term strategic
relationships with Qatar Airways’ Trade partners and corporate clients. - Prepares an account development plan to achieve
short, medium, and long-term mutual benefits for both Trade Partners and
Corporate customers. - Contributes to the formulation and implementation
of QR sales strategy to maximize short and long-term revenue
opportunities, reduce cost of sale and generate channel shift where
appropriate. - Reviews QR sales data with account portfolio to
drive revenue and seek out tactical revenue opportunities - Manages and co-ordinate projects and initiatives
on behalf of area of responsibility - Develops tactical Sales and Marketing activity in
support of sales opportunities in both Trade Partners and Corporate market
place - Qualifications
To be successful in this
role, you will need a Diploma combined with a minimum of four years of
job-related experience in a sales and marketing position within the travel or
airline sector.
- You will need excellent negotiation, influencing,
relationship building capability and sound commercial acumen. Key to your
success in this role is an ability to lead and mentor a team of sales
executives in advanced selling techniques and account management
strategies
How
To Apply
Interested
and qualified? Go to Qatar Airways on
careers.qatarairways.com to apply
Administration Coordinator
Nairobi
About The Role
As Administration Coordinator, you will be responsible for
helping us achieve this ambition:
- You
will provide administration support for the smooth functioning of the
department on a daily basis. Performs secretarial duties, which require
the handling of confidential and sensitive information. - You
will represents the department through the management of correspondence,
telephone and personal contacts. Undertakes projects as directed by the
Line Manager in order to support Departmental/Corporate initiatives. - Manages,
coordinates and maintains calendar of appointments, travel arrangements,
records of communication (documents, faxes, mail) to meet the requirements
of the department, to record, filter, disseminate and communicate all
incoming and outgoing matters. - Independently
manages multiple task and assigned projects whilst respecting the
deadlines and simultaneously ensuring the integrity of all information and
data. - Communicates
and provide information internally and externally to assist and enable
administrative support and effective service to the concerned sections. - Follow-up
with other sections/departments to ensure that request are carried out and
activities are coordinated. - Arranges
required office equipment for new and existing staff. - Accesses
and maintains records for Department Assets.
About You
Qualifications
- Relevant
Vocational, Tertiary or Trade qualification - Minimum
of 4 years relevant experience - Ability
to work in a cross cultural environment - Excellent
communication and computer skills - Excellent
written/spoken English - Maintain
confidentiality and self-discipline - Should
be motivated, responsible and focused
How To Apply
Interested and qualified? Go to Qatar Airways on careers.qatarairways.com to apply
Sales Manager
Nairobi
About the job
We are pleased to announce an incredibly exciting
opportunity to join our Commercial team in Nairobi as Sales Manager.
About The Role
Effectively lead ‘best in class’ and highly engaged B2B
sales teams within multiple online territories to exceed commercial targets
from a portfolio of existing accounts and new business. Develop and rationalise
the allocation of resources, skills and activities in the multiple territories
to drive profitable revenue / reduce cost of sale from priority sales channels.
Responsible for the strategic direction of the sales team in
the assigned territories by defining the optimal way to increase sales through
commercial actions and partnerships
Structure and implement sales plans to optimise QR’s revenue
and presence in the market for key/strategic/national accounts, in close
collaboration with head office and regional stakeholders.Improve focus and
alignment of key distribution channels in the assigned territories with QR
distribution strategy.
Formulate and implement B2B strategies with the sales team
to maximise revenue from existing accounts and drive revenue streams from new
business.Recommend the B2B sales strategy for assigned territories. Accountable
for negotiating B2B agreements within assigned territories (including PLBs,
JMFs, commissions, corporate contracts).
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there
are no boundaries to your potential and the impact you can make. You’ll find
infinite opportunities to grow and work on the biggest, most rewarding
challenges that will build your skills and experience. You have the chance to
be a part of our future, and build the life you want while being part of an
international community. Our best is here and still to come. To us, impossible
is only a challenge.
Join us as we dare to achieve what’s
never been done before.
Qualifications
- Relevant
College or University qualification - 8 Years
of job related experience. - Experience
in selling of airline, hotel, cruise or car products, together with good
knowledge of the geographic areas within the scope of coverage - Budgetary
and planning experience. - Strong
sales ability and commercial acumen - PC
literate with knowledge of Word/PowerPoint/Excel. - A
proven ability to negotiate and work within a multi-national and
multi-cultural environment with good leadership skills - Excellent
relationship building skills - Excellent
organisational and planning skills. - Excellent
written and verbal communication skills. - Strong
influencing and negotiation skills. - Strong
decision making and problem solving skills. - Systematic
and logical approach to problem solving and a capability of working around
problems. Good creative and lateral thinking skills. A strong team player,
capable of seeing and understanding the bigger picture and actively
contributing to that result - Self-motivated,
highly organized, pro-active, and flexible - Managerial
skills – Ability to delegate work, set clear direction and manage
workflow. Strong mentoring and coaching skills. Ability to train and
develop subordinate’s skills. Ability to foster teamwork among team
members
How To Apply
Interested and qualified? Go to Qatar Airways on careers.qatarairways.com to apply
Senior Group Sales Agent
Nairobi
About the job
Qatar Airways (QR) have embarked on an exciting
transformation journey to change how we interact with our customers. As part of
this journey, we are now recruiting for the role of Senior Group Sales Agent.
In this role, you assist station with handling and
negotiating QR groups and seats allocation in respect of company processes and
sales strategy. You will generate groups’ revenue through sales actions and
assist customers for all issues related to groups, allocation and negotiated
space reservations. You will develop and increase sales contracts and
prospects. You will participate the achievement of revenue budget and maintain
QR quality services.
Accountabilities
- Contribute
to realization of Station Budget by increasing materialization and
optimizing group sales. - Report
on other airlines practice (sales conditions) to management and recommend
changes or action with proper justification. - Listen
to customer requirements; identify group segment and present appropriate
solution to make revenue. Maintain and develop relationships with existing
customers. - Meeting
and exceeding targets. - Handle
complete group process from the group quote to the creation and assist SEs
follow up of the group requests with agents and HQ, and the monitoring of
group figures. - Follow
up from the group creation to the contract sending and follow up of the
materialization with penalties collection if any. Will also implement
monitoring tools and follow monthly figures. - Allocation
process will also be handled in totally by this department. Allocation
process consist in analyzing negotiated request and the number of seats
requested per flight with Sales Manager, launching negotiated request
through Q-allotment, action anticipated seats release as per SSE request
and monitor seats materialization rate. - Deliver
high quality services and quality group revenue in respect with company
strategies and guidelines. - Perform
other department duties related to his/her position as directed by the
Head of the Department - Minimizing
costs and avoid revenue lost by optimizing seats management and releases.
Qualifications
- High
School Qualification with Minimum 2 years of job-related experience - Bachelor’s
Degree or Equivalent with Minimum 1 years of job-related experience - Fares
and ticketing exposure. - Amadeus
Awareness. - Well
versed with MS Office. - Good
English communication skills – spoken and written.
How To Apply
Interested and qualified? Go to Qatar Airways
on careers.qatarairways.com to apply
Sales Operations Coordinator
Nairobi
About the job
Qatar Airways is currently looking to recruit the role of
Sales Operations Coordinator, which will be based in Nairobi.
Responsible for the execution of daily sales operations
tasks for the assigned region, adhering closely to established processes and
policy guidelines. Deliver five star service for internal sales teams and
external trade partners, which will facilitate QR revenue generating sales
activities. Play an active role in maintaining strong esprit de corp for the
sales operations team, and participate in relationship building with internal
stakeholders
Operational Accountabilities
- Adhere
closely to Standard Operating Procedures (SoPs) for sales operations
functions ensuring alignment to QR’s global sales operations principles - Play
a leading role in the team for executing sales operations activities
including (but not limited to) Reservations and Ticketing, Trade/Corporate
Account support, Group Sales, Sales Support, Sales Systems, and Sales
Administration. - Deliver
customer-friendly, value added communications to external trade partners
on QR-related matters such as campaigns, policy changes and fare
revisions. - Support
the sales team in maintaining an up-to-date database of trade partners
within the region. Provide line managers and regional management with
regular reporting on key departmental performance metrics, outstanding
issues. - Mentor
junior colleagues in the team and guide them in maintaining high standards
of service delivery.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there
are no boundaries to your potential and the impact you can make. You’ll find
infinite opportunities to grow and work on the biggest, most rewarding
challenges that will build your skills and experience. You have the chance to
be a part of our future, and build the life you want while being part of an
international community. Our best is here and still to come. To us, impossible
is only a challenge.
Join us as we dare to achieve what’s never been done before.
Qualifications
The successful candidate will have the following
qualifications and skills:
- Relevant
College or University qualification - Minimum
3 years of job-related experience - Excellent
communication skills with fluency in the English language - PC
literate with very good knowledge of MS Office (Word/PowerPoint/Excel) - Excellent
relationship building and communication skills - Good
knowledge of commercial contracts and finance related processes (invoice
flow, ERP, payment processes) - Good
knowledge of airline processes (e.g. Pricing/distribution technology),
systems (e.g. Amadeus, GDSes) and travel industry in general - Problem-solving
skills, efficiency oriented mindset
How To Apply
Interested and qualified? Go to Qatar Airways on
careers.qatarairways.com to apply
Marketing Officer
Eastern Africa
About the job
Qatar Airways is currently looking for Marketing Officer
Nairobi, the role will have to assist the station head in the planning,
development and execution of all ATL and BTL marketing activities, so as to
drive revenue and grow loyalty of QR products to all major accounts and target
market segments, in accordance with agreed business plans.
Prepare the year Marketing Plan in accordance with the
Company objectives and Revenue targets to support sales and the achievement of
them in all selling channels (BSP, Direct and QR.COM). Responsible for
guaranteeing the correct communication, image and exposure of Qatar Airways
according to the company requirements.
Role Accountabilities
- Support
Country Manager to plan according to Head Office and Regional Office
guidelines the annual Marketing Plan for station within the assigned
budget to enhance the product position and to meet revenue objectives. - Support
in the development of target-oriented campaigns based on customer
segmentation and market intelligence. - Source
and share market research, insight and trends that will improve the
quality of the campaigns delivered in the region. - Ongoing
measurement and optimization of all marketing budget spend to ensure
objectives are being met. - Observe
and comply with all procurement, finance and contractual policies and
procedures to ensure the region is compliant with company requirements. - Work
with Finance to ensure suppliers are paid on time and expenses are being
accrued. - Ensure
brand, messaging, style and tone consistency is always maintained, - Assist
in developing all marketing artwork and messaging with the support of RMM
and HO. - Propose
and contribute in developing and executing new and innovative initiatives. - Assist
to deliver events and exhibitions to the required QR standard. - Respond
to all communications in a timely manner. - Deliver
ongoing and timely reports requested by CM and RMM. - Ensure
post activity and campaign evaluations are produced, identifying
effectiveness of activity and quantitative ROI. - Support
to evaluate sponsorship proposals for and submit to RMM. - Source
and develop marketing collateral and merchandise as per QR guidelines. - Monitor
promotional/ giveaways/collaterals stock. - Launch
press release/ newsletters focusing on major QR developments (Local/
Global). - Support
to develop and execute integrated PR campaigns as well as new and
innovative PR opportunities and stories. - The
position involves a close communication and liaison with the Sales team,
E-Commerce, Pricing and CM to understand and support the company
objectives and achieve the targets. - Perform
other department duties related to his/her position as directed b the Head
of the Department.
Qualifications
- Relevant
College or University qualification to min Bachelor’s level - Minimum
4 years relevant experience - Seasoned
marketing generalist, financial services industry experience preferred - Strategic
marketing, planning and analytical skills. - Proven
ability to develop, maintain and foster relationships with all levels of
company management, alliance partners and vendors. - Proven
ability to establish quantifiable goals, as well as manage resources in
order to successfully attain business line objectives - Fully
conversant with Marketing requirements and office routine. - PC
literate with sound knowledge of Word/ PowerPoint/ Excel. - Must
have good idea in solving abilities. - Maintaining
excellent track of region budgets. - Ability
to prioritize, organize and coordinate projects; effectively present and
resolve critical business initiatives within corporate functional areas.
How To Apply
Interested and qualified? Go to Qatar Airways on
careers.qatarairways.com to apply
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