Information Systems Assistant (Digital Transformation) at United Nations Volunteers LTD (UNV)

Volunteerism is a powerful means of engaging people in tackling hospitality development challenges, and it can transform the pace and nature of development. Volunteerism benefits both society at large and the individual volunteer by strengthening trust, solidarity, and reciprocity among citizens, and by purposefully creating opportunities for participation.

Context

UN Environment Programme (UNEP) is the United Nations systems designated entity for addressing environmental issues at the global and regional level. Its mandate is to coordinate the development of environmental policy consensus by keeping the global environment under review and bringing emerging issues to the attention of governments and the international community for action. This assignment is located in the UNEP’s Corporate Services Division (CSD), at the Nairobi duty station. The Enterprise Solutions Section in CSD is mandated to enable efficient programme delivery through the use of ICT and emerging technology stand-ards, solution and overall business process automation supporting the organization’s pro-gramme of work. It undertakes a wide range of services, activities and projects. It works closely with clients throughout the project life cycle to tailor the services to their needs ensur-ing that the solution meets the required objectives from a specification, resource and time perspective. The Section is currently involved in the strategy, planning and implementation of the UNEP Digital Transformation Sub-programme.

Task Description

Under the direct supervision of an Officer in the Section and in close engagement with the UNEP Digital Transformation team, the Youth National Volunteer will be part of a team to implement the UNEP Digital Transformation Sub-programme.

The specific tasks of the International Volunteer include the following: –

• Participate in preparing user requirements and other technical specifications of the various phased releases of the UNEP Digital Transformation Sub-programme deliverables.


• Participate in specifying data requirements and data cleaning / processing required for the UNEP Digital Transformation Sub-programme deliverables.


• Assist in the analysis, design, development and deployment of the UNEP Digital Transformation Sub-programme deliverables, in particular the Digital Enterprise Architecture, Data Warehouse, and Online Service Desks.


• Participate in drafting and maintaining project plans, schedules, and budgets.


• Assist in identifying appropriate human and technical resources to complete the project.


• Prepare, update and maintain systems documentation and related technical / procedural manuals.


• Assist in procurement aspects, including conducting needs assessments and benchmarks, preparing technical specifications and evaluation criteria.


• Assist in the development of Service Level Agreements (SLAs) with service providers as required.


• Draft training materials and conducts training sessions and demonstrations of systems for users.


• Provide guidance and coordinate junior members of the team. – Perform ad hoc duties as required.

Results/Expected Output:

• High participation in the analysis, design, development and deployment of the UNEP Digital Transformation Sub-programme deliverables, in particular the Digital Enterprise Architecture, Data Warehouse, and Online Service Desks.


• Pieces or scripts of software code and/or implementation of software tools related with the UNEP Digital Transformation Sub-programme deliverables.


• Consolidated and cleansed data for use of the UNEP Digital Transformation Sub-programme deliverables.


• Various types of documents related to the UNEP Digital Transformation Sub-programme deliverables, such as research reports, user requirements, technical specifications, project plan, SLAs, and training / systems outreach material are produced timely and with high quality results.

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