E- Key Account Manager at L’oreal

The world leader in beauty, L’Oréal is present in 140 countries on five continents. Our 35 international brands include Kiehl’s, Lancôme, Giorgio Armani Beauty, Yves Saint Laurent Beauté, Ralph Lauren, Clarisonic, Maybelline New York, Essie, Kérastase, Biotherm, Shu Uemura, Viktor&Rolf, Maison Martin Margiela, Urban Decay, Redken, Vichy, La Roche-Posay, Diesel, Garnier, L’Oréal Paris, and more. For more than a century, L’Oréal has devoted itself solely to one business: beauty. The group’s mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires. If you are ready to take charge of your career and join us on our quest for the next billion consumers, then please follow L’Oréal for regular updates and an inside look at our beauty business.

Responsibilities

Oversee online sales and development of excellent user experience and customer journey on the web.

• Drive customer acquisition, retention and growth through digital marketing, and a seamless customer experience online, including managing CRM, loyalty programs and ensuring delivery and returns processes are effective


• Drives a relationship with partners (as outlined above) to ensure synergies between the brand’s own digital activities and those of the retailers


• Develops customer understanding through customer data, contributing to the overall analysis of the consumer path to purchase


• Works closely with marketing to define the consumer experience and e-merchandising


• Activates the right business drivers by tracking and drawing conclusions from specific e-commerce KPIs (unique visitors, conversion rate, profit optimization)

Background and Skills

• Bachelor’s Degree/Masters in business-related course


• Min 2- 4 Years’ E-Commerce/Digital function


• Knowledge of digital marketing and web 2.0


• Knowledge of trends and consumer market of Kenya


• Creativity and passion in e-commerce with particular Interest in things digital


• Agility, a can-do attitude, and an entrepreneurial mentality


• Great interpersonal and communication skills

Other Skills

• Customer centricity and results-oriented networking, prospecting, and marketing planning.

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