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– Contacting and tracking customers and informing them of their overdue loans.
– Advising customers on their payment options and negotiating suitable payment plans.
– Following up with clients on previous payment arrangements.
– Maintaining customer payment records.
– Responding to customer queries.
– Maintaining accurate, up-to-date customer account information.
– Reporting daily progress against targets to the Team Leader.
Requirements:
– Previous experience working as a Collections Officer.
– Familiarity with state debt collection laws.
– Knowledge of payment plans and accounting procedures.
– Working knowledge of Microsoft Office Suites & Google office
– Excellent communication and negotiating skills.
– Good listening skills and superb questioning techniques.
– Infrastructure to work from home when necessary.
Academic Qualifications:
K.C.S.E, Diploma or Certificate in Banking or any financial field that deal with debt
recovery is preferred
– Advising customers on their payment options and negotiating suitable payment plans.
– Following up with clients on previous payment arrangements.
– Maintaining customer payment records.
– Responding to customer queries.
– Maintaining accurate, up-to-date customer account information.
– Reporting daily progress against targets to the Team Leader.
Requirements:
– Previous experience working as a Collections Officer.
– Familiarity with state debt collection laws.
– Knowledge of payment plans and accounting procedures.
– Working knowledge of Microsoft Office Suites & Google office
– Excellent communication and negotiating skills.
– Good listening skills and superb questioning techniques.
– Infrastructure to work from home when necessary.
Academic Qualifications:
K.C.S.E, Diploma or Certificate in Banking or any financial field that deal with debt
recovery is preferred
Kind regards
Roseline Myra
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