Contact Center Agents Job, Latest Customer Service Kenyan Vacancies,


Role Profile: Contact Center Agents


Responsibilities:



  • Determines requirements by working with customers.

  • Answers inquiries by clarifying desired information; researching, locating, and providing information.

  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.


Qualifications



  • Bachelor’s degree in communication or a related field.

  • 2 years’ experience working in a contact center

  • Must have Problem solving and communication skills.


How to Apply


Send CV to recruitment@sheerlogicltd.com by 21st January 2022. Clearly indicate the job title “Contact Center Agents”


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