Safaricom Kenya Operational Excellence Analyst Job

Operational Excellence Analyst Job, Current IT Jobs 2023

Department Description

We are pleased to announce the vacancy of an Operational Excellence Analyst the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Manager – Operational Excellence, the position holder will be responsible for reporting on the performance on all the defined operational processes for Technology Departments and driving process compliance through engagements with the respective service owners.

Responsibilities

• Engage the respective service owners to ensure excellence in operations and service delivery.


• Prepare daily, weekly and monthly reports on the various domains as per the defined process categories and KPIs.


• Ensure information is collected from the correct data sources.


• Track compliance action items on BCP, Backup, Version management, SLM, Availability Management and Knowledge Management


• Review and automate reports/dashboards through own initiative or based on user requirements.


• Interact with service owners on initiatives for continuous service improvement.


• Document the Operational Excellence work instructions, policy and processes.


• Design report layouts to achieve simplicity and visualization for the captured requirements.


• Ensure that customer SLA’s exist and are kept up to date.


• Ensure proper SLA’s are configured on the service management suite.


• Report to the various internal customers on technology service delivery.


• Conduct customer satisfaction surveys for the internal customers