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Location- Kenya-Nairobi-Nairobi
Organization- Visa Inc.
Job- Sales
Description
Purpose
The purpose of this role is to provide support to the Business Development Team by developing and maintaining the relationship between VISA and its clients.
Key Responsibilities
- Provide support to the country manager to develop and maintain the relationship between Visa and the member
- Contribute to development, production and implementation of initiatives outlined in Country plans
- Monitor and analyse competitors strategies
- Attend to member queries and issues, and provide timely and efficient solution
- Ensure Members compliance to service levels, integrity of service records and efficient resolution of complaints
- Identify key opportunities within market, size/provide analysis and business case to address
- Central communication point for all clients in Market
- Provide periodical reports( Weekly/Monthly or quarterly ) as agreed with Country Manager
- Regular market sales visits
- On Demand update and MVP plans for clients
- Liaise with relevant Visa Departments to share member priorities & ensure business outcomes are met
- Co-ordinate with other Visa departments in order to successfully implement the country plans.
- Complete ad hoc project/research and presentation work and other relevant initiatives as requested by the management
- Organize and execute events related to corporate hospitality in the relevant markets.
- Budgeting, costing and coordination with external event management companies.
Qualifications
- Experience in the Banking / Financial Services sector; card payment experience essential
- Leadership Skills
- Negotiation skills leading to timely and acceptable resolutions
- Client relationship and management skills
- Solid interpersonal skills and working with cross functional teams
- Exceptional verbal and written communication skills - Development and preparation of executive level briefs
- Self-directed and motivated
- Able to work with little management oversight
- Strategic management and creative thinking
- Analytical in thought processes
- Required sales and industry experience
- Knowledge and understanding of banking operations and/ or payment schemes
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