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Reports To: Chief Executive Officer
Direct Reports: Office Assistants and Tea Girl
Job Purpose: To provide administration and marketing support to the CEO, Director and other senior staff in the Group Office
Indicators of Good Performance on the JobQuality administration services provided at the management officeCraft and implement a social media strategy for Jambo Chester Hotels and Resorts.Manage annual management calendar of events and meetingsIn liaison with the front office manage guests and clients calls for the senior managers and directorsCustomer queries handled expeditiouslyAccurate filing system maintainedStaff effectively supervisedOffice equipment operating efficientlyMonitor ERP efficiencyProvide first level customer service support such as responding to general enquiries and attending to visitors and clientsPerform administration duties for the CEO and other managers in the Group office.Marketing and sales support including handling all incoming and outgoing correspondence including e-mails to the general address.Together with ICT update/load relevant information in various website and social media blogs and office administration.Managing the annual executive calendar meeting and CEO’s diary.Prepare venue, participants materials and minutes and disseminate professional reports emanating from meetings.Manage all travel arrangement for the Director and Group Managers; in liaison with the procurement and accounts departmentHandle the enquiries directed to the Group CEO’s office in his absence; this may involve referring the enquirer to a more appropriate staff member.Ensure that office equipment are maintained and breakdowns immediately reported.Allocate and supervise the work of the Office AssistantDiploma in business management and office managementTraining in customer service or equivalent experience3- 5 years’ experienceStrong administrative skills and office management skillsCompetency in ICT and social mediaCustomer service skillsGood telephone skillsCommunication and interpersonal skillsOrganisational skillsFollow up skillsInitiativeComputer literacySense of urgencyIf you feel you fit the above description and can take up the role please send your cv to: jobsatthemonarchgroup@gmail.com
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