Rupu Customer Service Intern Career in Kenya

Job Title: Customer Relations Intern
 

Function / Department: Customer Relations
 

Reporting to: Customer Service Manager
 

Deputy in case of absence: Team Leader Customer Relations
 

Direct Reports: None
 

Job Purpose Statement: Ensure world class customer support and care for our customer and interact, respond and follow up on any issues raised by the clients

 

Targets and Responsibilities

• Ensure delivery of reputable world class customer support, and promote and maintain the Company’s image.


• Handle walk in customers


• Customer education on products


• Interact, respond to and follow up on all queries and comments


• Investigating and resolving clients complaints /issues


• Keeping accurate records of discussions or correspondence with customer


• Ensure all enquiries made via phone and email are responded to within 1 hour and resolved within 24 hours

Skills and Attributes   

• High energy levels


• Highly motivated for Customer Service


• Excellent interpersonal and communication skills


• Exceptional planning and organising skills


• Knowledge of products and services


• Excellent time management skills


• Ability to work well with other members of staff and flexibility to undertake other additional responsibilities.

Requirements:

• Bachelors Degree in Communication/ PR/ Customer Service or related course


• Experience in Customer Service

Send resume to reruit@ringier.co.ke by 6th  October 2015
 

Only shortlisted candidates will be contacted