Rupu Customer Service Intern Job 2015

Job Description

Job Title: Customer Relations Intern

Function / Department: Customer Relations
 

Reporting to: Customer Service Manager
 

Deputy in case of absence: Team Leader Customer Relations
 

Direct Reports: None

Job Purpose Statement: Ensure world class customer support and care for our customer and interact, respond and follow up on any issues raised by the clients

 

Targets and Responsibilities

Ensure delivery of reputable world class customer support, and promote and maintain the Company’s image.

Handle walk in customers

Customer education on products

Interact, respond to and follow up on all queries and comments

Investigating and resolving clients complaints /issues

Keeping accurate records of discussions or correspondence with customer

Ensure all enquiries made via phone and email are responded to within 1 hour and resolved within 24 hours

Skills and Attributes   

High energy levels

Highly motivated for Customer Service

Excellent interpersonal and communication skills

Exceptional planning and organising skills

Knowledge of products and services

Excellent time management skills

Ability to work well with other members of staff and flexibility to undertake other additional responsibilities.

Requirements:

Bachelors Degree in Communication/ PR/ Customer Service or related course

Experience in Customer Service

How to Apply

Send resume to reruit@ringier.co.ke by 6th  October 2015

Only shortlisted candidates will be contacted

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Send resume to reruit@ringier.co.ke by 6th  October 2015

Only shortlisted candidates will be contacted

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