Retail Sales Manager Career in Kenya

Retail Sales Manager 

Personality

An energetic, ambitious and enthusiastic sales leader who is an expert at giving customers a superb shopping experience. 

HE/ She should be keen to become the driving force behind growth and profitability by inspiring, motivating and leading an ambitious team from the front. 

Should be a positive team player who strives to achieve sales by delivering excellent customer service at every opportunity. 

 

In essence He/She should be a marketing guru, entrepreneur and people manager all rolled into one. 

Has a passion for creating the ultimate retail experience, possesses in-depth product knowledge and has a long track record of surprising and delighting customers.

Employers: FMCG

Responsible for maximizing sales through proactive selling, and for providing an excellent customer service to retail customers. 

Also in charge of growing and developing sales margins within the region and for ensuring that orders are progressed.

Duties

• Setting high retail standards.


• Answering queries from customers by phone and email.


• Constantly assessing the activity of retail competitors.


• Using local knowledge to identify opportunities and generate repeat business.


• Identifying retail sales opportunities.


• Coming up with innovative ways to market store and bring people in.


• Inspiring sales teams.


• Holding staff and supervisors accountable for ensuring high standards of presentation within the store.


• Controlling operational expenses.


• Driving new business initiatives.


• Analysing and tracking sales figures.


• Recognising and rewarding exceptional staff performance.


• Building, developing & maintaining relationships with key business partners.


• Ensuring all customer issues are resolved in a timely manner.


• Recruiting, training and developing high performing Sales Representatives.


• Disciplining staff who consistently fail in their duties.

Qualifications

• Must be a graduate


• At least 5 years’ experience in retail Sales


• Has managed team of not less than 20 staff.

Qualified candidates to send their cv to cvs@careerdirections.co.ke by 10th Oct 2015