Senior Operations Manager Career in Kenya

Duma Works is looking for a Senior Operations Manager for one of our clients. 

The company provides customer-service, as a service to online businesses who want to give their customers fast, high-quality 24×7 email support.

Location: The candidate will be required to telecommute, but preferably based in Nairobi

Job Purpose: The successful candidate will lead a small team located in 3 countries; Australia, Indonesia, and Jamaica

 

He/She will plan and oversee strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional area of focus.

Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.

Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus.

Qualifications

• The person will be leading a technical customer service team that focuses mainly on Word Press support diagnosing HTML/CSS and JavaScript related issues, knowledge of web development will be needed


• 5 years Managerial  Experience


• Management and Information

Required skills

Deadline for applications 14th October 2015

How to Apply

If you are interested in this exciting opportunity, please send your CV to apply@dumaworks.com. 

As the subject line of your email, write “SOM 1851” and please make sure to include your Name and Phone number in the message body. 

If you don’t follow these instructions, your application will not go through.

* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.