Attain Enterprises Solutions Systems Support Engineers Jobs in Nairobi, Kenya

Attain Enterprises Solutions Ltd. is a growing software development company seeking to recruit Systems Support Engineers.
 

Reports to: Team Lead, Support
 

Duty Station: Nairobi, Kenya
 

Qualifications Required: BSc (Computer Science; Software engineering; BBIT and any other related fields)
 

Experience: 

• 1 year of relevant experience


• Experience in system / software support is an added advantage.

 

Roles and Responsibilities:

• Develop individual project plan, providing a framework for the proactive and successful management of issues, risks and deliverables.


• Continuously communicate with the client project manager and other internal stakeholders to ensure visibility to project status and issues.


• Provide effective phone and email communication to customers, coordinating regular status calls and other activities necessary to motivate and encourage client staff toward project conclusion.


• Provide relevant support; both on-site, offsite(phone-calls, e-mails, support portal etc)


• Maintain SLA timelines as agreed with the client.


• Recommend upgrades where appropriate.


• Prepare weekly targets and reports and give the latest status of their work


• Escalate issues on time to the supervisor or any other manager.


• Good customer relation skills.

Additional Skills:

• Strong English reading and writing communication skills, with an ability to express and understand complex technical concepts.


• Strong troubleshooting, analytical, problem-solving, and conceptual skills.


• Ability to work in teams and has strong interpersonal skills.


• Ability to work under pressure and meet tight deadlines.


• Ability to deal with clients and travel to project sites.

How to Apply

Applications should be sent to jobs@attain-es.com by end of business Monday 1st February 2016.