MSK Maternity Services Quality Advisor Job in Kenya

Job Title: Maternity Services Quality Advisor

Location: To be Specified later  

Reporting to: Deputy Director Quality Assurance and Management 

Probationary Period: 3 Months

The key responsibility of the MSQA is to work closely with the Quality Assurance manager and Deputy Director QAM to achieve, maintain and improve the quality of maternity services within the MSK. 

Broadly, the role will involve two key areas- undertaking quality assurance Activities and conducting Clinical trainings of team members. 

 

The role requires developing an understanding of capacity needs in relation to the quality service areas in question, and building strong and collaborative relationships with both technical and management staff in all programmes channels and technical leads of relevant departments in Kenya.

Overall aim of the QAM department in relation to MSK strategy: Provides assurance that services are delivered at a consistent quality (90%+) through effective clinical governance, audit, and training 

The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE

The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, pioneering, sustainable and people centered

Summary of Key Responsibilities

1. Delivering clinical quality excellence in maternity services


2. Carrying out Clinical and medical audits for maternity services providers


3. Strengthening system for complication referral, management including incident reporting and investigation.


4. Support and undertake Clinical training of service providers.

Measures

• Standards & protocols


• Enforcement policy reports


• Committee minutes


• Clinical training reports

Key Responsibilities and Measures
 

Ensure standards and guidelines for clinical quality of maternity services
 

Activities include:

• Tracking of clinical standards maintained by maternity service providers through adherence to protocols.


• Work with other team members to identify gaps to be addressed within the clinical standards.


• Participate and contribute in technical teams and training committee meetings when required.


• Recommendations for Quality enforcement policy in provision of maternity services.

Measures

• Reports on adherence


• Action plans on gaps


• standardisation

Carrying out Support clinical / medical audits and teams capacity
 

Activities Include:

• Undertake internal clinical audits through a process of continual monitoring of maternity service providers.


• Liaising with MSK teams and support the process of external audits are undertaken


• Ensures that audits results are produced and shared back with service providers on a quarterly basis.


• Support hands on identification of training needs for teams by applying TNA tool on maternity service providers.


• Follow up action points after the audits and trainings needs assessment.

Measures

• Audit reports


• Lessons


• Feedback minutes


• TNA reports


• Client Record Audit reports.

Support Complication referral, management, reporting and investigation across channels.
 

Activities Include:

• Written referral protocol exist and well understood by all providers


• Reporting process and system well understood and practiced by providers.


• Analysis of  incident reports and timely feedback with teams while creating a no blame culture


• Ensure proper communication and explanation to client, family and referral hospital and support of the client and teams when serious incidents occur (one-to-one client and team counselling support)

Measures

• Reporting process protocol


• Incident reports


• Investigation reports


• Feedback on lessons


• CME/counselling report

Support and undertake Clinical Trainings of team members across the channels and make reports of the same.
 

Activities Include:

• Able to undertake training needs analysis of various teams.


• Designing and delivery of clinical training of team members based on the training needs.


• Ability to evaluate and report the impact of training and report as relevant.


• Planning and making follow-up of trainees with ability to supervise/provide on-job support based on the training.


• Continuous competency assessment.

Measures

• TNA reports


• Training reports


• Evaluation reports


• Follow-up/mentorship reports


• Competency Assessment reports

Skills and Experience

Qualifications:

• Bachelors degree or Diploma level clinical Training from a recognised university or college


• Advanced training in midwifery or reproductive health will be an added advantage.


• Must be registered by the respective regulatory body e.g. Nursing Council of Kenya.

Experience:

• At least 3 years’ experience in provision and/or Quality improvement in maternity services


• Experience in clinical supervision, training and mentorship


• Experience in Clinical Audit, case investigation, incident reporting and other relevant quality processes.


• Experience in providing quality support and technical assistance to multiple service providers.

Skills:

• Ability to remain calm under pressure and to respond positively to frequent changes to plans (essential).


• A high standard of written/spoken English.


• Excellent interpersonal and communication skills (verbally and in writing), including ability to work effectively in a multi-cultural team, build relationships throughout and at all levels in the organisation and communicate effectively to a wide-ranging audience.


• Ability to act in a conciliatory and conflict-averse manner, but also to be assertive when the situation requires it.


• Demonstrated team player and interest in the above key responsibility areas.


• Excellent organisational and time management skills.


• Ability to multi-task, prioritise effectively and meet changing or multiple demands and deadlines.


• Demonstrated high attention to detail and ability to follow through tasks to completion.


• Ability to work without close supervision and show initiative.


• Demonstrated ability to maintain confidentiality of information.


• Advanced computer skills.

Attitude / Motivation:

Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. 

There are 13 key behaviours that MSI encourages in all employees and they are defined below:

Initiative

• Thinking ahead and taking action to make the most of opportunities by finding the optimum solution

Innovative

• Thinking creatively and outside of the box so that ideas generated create a positive outcome

Effective Communication

• Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.

Responsive

• Being responsive to changing priorities and demands

Working Efficiently

• Planning, prioritising and organising work to ensure work is accurate and deadlines are met

Sharing Information

• Sharing information and knowledge whilst maintaining confidentiality

Focus on Learning

• Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further

Commitment

• Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements

Driven

• Drive and determination to deliver results

Accountable

• Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate

Embracing Change

• Openness to embracing change within the organisation and being able to adjust plans/activities accordingly

Motivated

• Motivation towards achieving quality results to maximise potential

Team Player

• Working as part of a team by being supportive, flexible and showing respect for each other

How to Apply

Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other not relatives) should be submitted to: info@sheerlogic.co.ke  on or before 11th March 2016.

Only shortlisted candidates will be contacted

NB: Please clearly indicate in the subject line as “Maternity Services Quality advisor ”