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Marie Stopes Kenya (MSK) has been a
pioneer in the field of social franchising for sexual and reproductive health
services in Kenya since 2004 when it rolled out the Amua social franchise
network.
Through this innovation, MSK is able
to reach more men and women with quality health services by engaging private
healthcare providers in various regions and subsequently building on their
capacity to deliver quality SRH and non-SRH services at an affordable cost.
MSK, as an implementing partner under
the Africa Health Markets for Equity program, has a deliverable to improve
access of high quality services in the social franchise clinics by integrating
quality improvement programs, which include MSI Quality Assurance Framework and
SafeCare accreditation program.
SafeCare is quality improvement methodology which was developed in 2011 by the
PharmAccess Foundation in collaboration with Joint Commission International and
the Council for Health Service Accreditation of Southern Africa (COHSASA) .
The mission of SafeCare is to place the issue of safe healthcare provision on
the agenda in resource-restricted settings and create a platform for
like-minded organizations and people who wish to provide safe health care
despite resource constraints.
SafeCare has introduced standards to
provide public and private health facilities with independent quality
assessments.
The standards are designed to help
bridge the gap between today and a better tomorrow, bringing healthcare quality
and patient safety to new levels.
The SafeCare standards are accredited
by the International Society for Quality in Healthcare (ISQua), the global
leader in healthcare quality that “accredits the accreditors.”
By using the SafeCare standards as
the basis for a stepwise improvement quality improvement methodology,
healthcare providers are empowered to deliver quality health services and
facilitate ongoing quality improvement in order to ensure the safety of their
patients, staff, and visitors.
The SafeCare standards evaluate the
structures and processes that guide the delivery of healthcare services. The
SafeCare standards were designed specifically to target health facilities in
low- and middle-income countries.
These facilities operate in
challenging environments that are often defined by staffing shortages,
resource-restrictions, and inadequate infrastructure.
In particular, the role of SafeCare Quality Officer will be to offer ongoing
support to facilities enrolled in the Amua Social Franchise network, by
conducting: situation analysis, basic SafeCare assessments, developing quality
improvement plans (QIPs), monitoring and evaluation to ensure that the QIPs are
implemented and ensuring facilities reach an overall improvement in the quality
of healthcare services in maintained.
Marie Stopes Kenya (MSK) is a
marketing-focused, results-oriented social enterprise, which uses modern
management and marketing techniques to provide family planning and reproductive
healthcare.
MSK is part of the global network
that is Marie Stopes International (MSI). MSK subscribes to the MSI goal
and mission, which is to prevent unwanted births and to ensure the individual’s
right to Children by Choice not Chance.
It is a role requirement that the job
holder must fully comply with, promote and live MSI CORE VALUES: mission
driven, customer focused, results orientated, pioneering, sustainable and
people centered
Job Title: SafeCare Quality Officer
Reporting to: Senior Coordinator, Social Franchise
Probationary Period: 3
months
- The SafeCare process methodology will entail
direct field visits to the AMUA Social Franchises to carry out the
assessments. The assessment will be carried out using the SafeCare tools
i.e. Situation Analysis tool, SafeCare Basic tool and the SafeCare
Advanced tool. Assessment in each facility will take a day. - After the assessment, data will be entered
into the AfriDB database by a data clerk and reviewed by the SafeCare
Quality Officer (SCO) before it is uploaded. After uploading it will be
reviewed by the PharmAccess Foundation team of reviewers and approved. - A Quality Improvement Plan (QIP) will then be
developed by the Officer and on approval from the PAF team, a report is
generated from the database which is then discussed with the respective
facility. - Monitoring and evaluation of the
implementation process will be done quarterly and progress of the
implementation updated in the AfriDB database by the Officer. - On complete implementation of the QIP
activities, the officer will make a follow up assessment and after data
entry and approval a certificate of improvement will be issued. - Work with MSK Quality Assurance Team and
Social Franchise Coordinators to integrate SafeCare with MSK Quality
Assurance Framework - Work with MSK Health Financing team to
prioritize Amua Facilities accreditation by NHIF
- Sensitization of facilities on SafeCare.
- Conducting SafeCare situation analysis
assessment. - Conducting SafeCare 1st (Baseline) assessment.
- Data entry, review and approval (PAF).
- Development of the quality improvement plans.
- Dissemination of the quality improvement
plans. - Follow up visits to monitor the implementation
of the QIP activities. - Conducting follow up assessments.
- SafeCare training reports
- Baseline Assessment reports
- QIP’s Developed
- Monitoring and evaluation reports
- Follow up assessment reports
- Facility certification reports
- QAF integration report
- Amua clinics accredited by NHIF
- Degree in Bachelor of Science in Nursing,
Diploma in Clinical Health or Nursing from a recognized institution. - Training and experience on SafeCare
Methodology (Required)
- Expertise and experience in Public Private
Partnerships - Demonstrated success in leading, managing and
coordinating technical assistance teams. - Good interpersonal and relationship-building
competencies, coupled with strong written and verbal communication skills - Strong analytical skills and technical
proficiency with MS Excel and PowerPoint, as well as with statistical
software - Energetic, forward thinking, creative person
with intellectual depth and high ethical standards. - Fluency in English required
- Ability to travel for 70 %of the time across
the country - Motor vehicle driving skills
- Demonstrates MSK team member behaviours.
- Pro MSI philosophy of social enterprise and
cost recovery - Prochoice
Job Title: Centre Manager
Reporting to: Regional Coordinator
Probationary Period: 3
months
The Center Manager position is within
the Marie Stopes Kenya (MSK) Programme Operations Department.
The holder of this position reports to the Senior Coordinator MSK Centers, but
also engages other departments heads as and when need arises.
The Center manager is responsible for the smooth running of a MSK Center.
He/she is expected to ensure clinical quality, delivery of high quality
services, as well as client safety.
He/she assists the Senior Coordinator
with budget management to make sure they are all consistent with organizational
goals and objectives. He/she will also provide leadership and manage
support staff for the Center.
He/she will also provide professional services – if his/her profile is clinical
– that complement the Service provider’s role of delivering primary health care
services at the allocated center or any other center as the need arises.
Marie Stopes Kenya is an NGO registered in Kenya. We are affiliated to Marie
Stopes International. Together we deliver safe abortion, quality sexual
and reproductive health care and family planning to millions of the world’s
poorest and most vulnerable women.
We want to make sure that women have
a choice when it comes to having children and that death by unsafe abortion is
reduced.
The primary responsibility of this role is to further our Goal: THE PREVENTION
OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to:
CHILDREN BY CHOICE NOT CHANCE
The post holder commits to and is held accountable to Marie Stopes
International global core values: mission driven, customer focused, results
orientated, pioneering, Sustainable and people centered
Key Responsibilities and Measure
Business planning and
development:
- Prepare annual business plans with SMART
objectives and strategic plans of how to achieve them. - Continually assess all areas of the service
provided to clients to ensure continued financial viability and take tough
decisions where services are deemed non-viable.
- Business
plan completed on time with follow-through action plans
Increasing productivity and product
margin:
- Continually review the efficiency of the
centre, especially with regards to the core services in MSK - Continuous review of the Professional
Development Plans
- Weekly CBR sessions
- CYPs delivered
- # Cryotherapy services
- Monitor income and expenditure, seeking
support from Finance as required, and take appropriate action to ensure
financial KPIs are met.
- Instill a marketing culture with teams so that
everyone is aware of their individual responsibility for the success of
their centre. - Agree marketing activities with the centre
marketing champion and the MSK Marketing team. - Strengthening appropriate referrals with other
RHN providers, CHWs and pharmacies within the region.
- CCSPT/FP campaigns and attendant KPIs
- Referral vouchers
2. Operational Management
Optimise client numbers:
- Optimise capacity within the centre by
efficiently managing human resources; continually reviewing the
effectiveness of systems and working practices; and maintaining an
effective client flow to minimise client wait times.
- Client exit interviews and follow-up action
plans
Compliance to the national healthcare
guidelines and MSI protocols:
- Ensure compliance with national minimum
healthcare standards taking immediate action where appropriate on any
areas identified for improvements as a result of internal or external
audits or inspections.
- Ensure there is an appropriate plan in place
which anticipates any risks to your centre and MSK and outlines
appropriate action to be taken to minimise impact.
- Proper referral mechanisms
- Standard operating Procedures
- Ensure no over/under- stocking and also that
stock is well handled
- Monthly stock report timeliness and accuracy
- Take overall responsibility for team, client
and general safety in the Centre and as a consequence of its activities.
- Utilisation and close supervision of the
Client Information Center software (CLIC)
- End of shift reconciliation reports
- Operational Efficiency weekly meetings
- Reconciled banked and actual incomes
3. Quality Management
Quality management:
- Promote and maintain the quality management
systems as laid out by MSK and MSI.
- Quarterly
QTA scores of 92% and above
- Ensure client feedback and prompt conclusion
to potential clients complaints
- 75% clients fill Exit questionnaires
4. People Management
Motivation of team:
- Engage and motivate all team members within
the centre so that they understand and work to achieve centre objectives
and KPIs and so that their role has a positive impact on the centre’s
success.
- Team member survey
- Performance-based Incentives to team members
Performance management:
- Take an active approach to managing the
performance of all team members by providing honest feedback on
performance; providing formal reviews at least annually; setting
appropriate objectives; ensuring appropriate behaviours are discussed and
appropriate training plans are put in place.
- Complete and regular Performance plus
- Updated training register
- Clearly define structured local induction
plans to ensure new team members understand the requirements of their role
and have appropriate training to do the job. - Ensure that all new team members attend
corporate induction within the first 3 months of starting.
- Take immediate and appropriate action in the
event of misconduct or serious underperformance of team members, seeking
support from People & Development Department as required and ensuring
action is in line with MSK’s HR policies.
- Adhere to policies and procedures.
- Proper disciplinary procedures
- Put in place mechanisms for effectively
communicating with team members ensuring that the approaches used provide
opportunities for two-way discussion. - Promote a feedback culture within the
team.
- Team member survey.
- Adhere to policies and procedures.
Learning and development:
- Create a learning environment to ensure your
team members have the appropriate skills to deliver service
excellence; - assess and forward plan for training needs,
getting appropriate support from the MSK Learning & Development
function and ensure attendance on mandatory/planned courses.
- Attendance at training
- Continuous Medical Education (CMEs)
Personal development:
- Actively take responsibility for own
development including ownership of own training and keeping skills and
knowledge up to date, seeking support as required.
- Personal development plan.
Skills and Experience
Qualifications:
- Bachelor Degree in Health or Business
Administration (combination of related education and operational
experience in a health care organization may be substituted for Bachelor
Degree in Health or Business Administration
- (5) years experience in healthcare field
- Significant operational, hands on management
including team management gained within a customer focused service
industry - Healthcare management experience
- IT literacy: confident using MS Office
- MS Word for reports
- MS Excel
- team leadership skills: effective delegation,
supervision, coaching and motivation - communication skills: to convey message
clearly and concisely, in a manner appropriate to the target audience both
in writing and verbally - financial skills: understand and use financial
information such as balance sheets and profit and loss accounts to inform
business decision making
Attitude / Motivation:
Successful performance at MSK is not simply defined in terms of ‘what’ people
achieve, but equally is about ‘how’ people go about their jobs and the impact
that they have on others.
There are 13 key behaviours that MSI
encourages in all employees and they are defined below:
Initiative
- Thinking and taking action to make the most of
opportunities by finding the optimum solution
- Thinking creatively and outside of the box so
that ideas generated create a positive outcome
- Communicating through active listening and
good questioning techniques, using appropriate body language, ensuring
information is clear and concise. - Demonstrating diplomacy and maintaining
confidentiality.
- Being responsive to changing priorities and
demands
- Planning, prioritising and organising work to
ensure work is accurate and deadlines are met
- Sharing information and knowledge whilst
maintaining confidentiality
- Taking responsibility for keeping knowledge
and skills updated and for seeking opportunities to develop further
- Awareness and understanding of MSK’s goals,
vision and values and how your role impacts on this and going the extra
mile to meet role requirements
- Drive and determination to deliver results
- Taking responsibility for appropriate
decisions that you make, and the actions and behaviour you demonstrate. - Demonstrating integrity in all aspects of your
work including financial integrity.
- Openness to embracing change within the
organisation and being able to adjust plans/activities accordingly
- Motivation towards achieving quality results
to maximise potential
Job Title: Outreach Team Nurse
Location: Muranga and Machakos
Reporting to: FPO Team Leader
Probationary Period: 3 months
This post reports to the Outreach
Team leader within the Programmes Operations Department.
S/he is responsible in skilled
service provision together with team leader.
Marie Stopes Outreach teams are a
vital part of MSK’s work in Kenya. They enable us to reach communities that
would otherwise be unserved by our services.
These professionally competent and
committed teams offer free, efficient and high quality sexual reproductive
health counselling and related services that are inclusive of all needs.
As required, they provide referral
& linkage to other MSK services. Liaising closely with local stakeholder
partners (governmental and non-governmental) the teams build capacity of MoH
personnel and work to ensure sustainability beyond the period of their project
funding.
The strategic purpose of the
Programme Operations Department is to ensure excellent delivery all MSKs
programme activities and the development and funding of new work
Marie Stopes Kenya is an NGO
registered in Kenya. We are affiliated to Marie Stopes
International.
Together we deliver safe abortion,
quality sexual and reproductive health care and family planning to millions of
the world’s poorest and most vulnerable women. We want to make sure that women
have a choice when it comes to having children and that death by unsafe
abortion is reduced
The primary responsibility of this
role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission
of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE
The post holder commits to and is
held accountable to Marie Stopes International global core values:
mission driven, customer focused, results orientated, pioneering, sustainable
and people centered
Key Responsibilities and KPIs
The Position has the following key
responsibilities:
1.
The excellent planning and running of
the Outreach Team services to agreed clinical quality standards, inclusive and
responsive to difference on the basis of gender, age and people with
disabilities
2.
The efficient delivery of services
reaching under-served communities for high impact
3.
A continuous and well planned service
where resources are managed prudently, stocks are maintained at efficient
levels and onward growth is enabled
4.
Data collection that enables contract
obligations to be met, improvements to be made and successes to be shared
5.
Defining and realizing opportunities
for sustainability beyond the period of funded work
6.
The excellent management of the
Outreach team to ensure that they perform at the top of their ability and are
fully skilled for their tasks (whatever their role)
The excellent planning and running of
the Outreach Team services to agreed clinical quality standards, inclusive and
responsive to difference on the basis of gender, age and people with
disabilities
- To provide comprehensive client counselling on
reproductive health, contraceptive options and other services. - To ensure that all clients are treated with
sensitivity, respect, and consideration. - To provide all of the following clinical
services to a consistently high standard and in accordance with clinical
guidelines and protocols:
1.
All methods of short and long-term
contraceptive methods, including injections, implants and IUDs.
2.
Removal of implants and IUDs where
required.
3.
Assistance with tubal ligation and
vasectomy procedures.
4.
Cervical screening, STI screening and
treatment and VCT.
- To conduct weekly checking of essential
equipment, promptly inform the Team Leader of their current status, and
following up repairs or maintenance as required. - To maintain the highest possible standard of
client care by providing quality care to all clients. - Close analysis of client users and actions
taken to extend reach to under-served - Accurate and proper information is passed to
clients - Participate in planned promotional activities
including educational and awareness-raising events with clients, community
members and other stakeholders - Assist in conducting client feedback
- Annual activity plans reviewed
- Service users analysis
- QTA reports
The efficient delivery of services
reaching under-served communities for high impact
- Regular efficient and well received services
to the target group - Integration and interface with other MSK
channels for complementary delivery - Clear engagement of community leaders
- CYPs/target
- Referrals and Synergy
- Complementary CHWs activities
A continuous and well planned service
where resources are managed prudently, stocks are maintained at efficient
levels and onward growth is enabled
- To ensure sufficient supplies are available to
provide services without disruption and that stock is dispensed and
counted accurately; stock cards are updated continuously and waste and
spoilage of stock (ie expired stock) and stock outs are minimised. - To comply with all financial standing
operating procedures including accurate and timely management of advances
and surrenders required for outreach provision.
- Volume of advances un-cleared by 45days;
- Stock take
Data collection that enables contract
obligations to be met, improvements to be made and successes to be shared
- Data for donor reports collected routinely
- Special stories prepared and shared for
learning and publicity - Proper record keeping of clients data and
consent forms
- Progress reports, commodity management report
and success stories documented and shared.
Defining and realizing opportunities
for sustainability beyond the period of funded work
- Close networking with a range of local
stakeholders to embed good practice - Promotion of MSK centers, MDs and Social
Franchise outlets for long term sustainability - Mentoring of MOH providers
- Agreed exit plan with targets (sustainability
plan)
The excellent management of the
Outreach team to ensure that they perform at the top of their ability and are
fully skilled for their tasks (whatever their role)
- Using the team plans and team skills agree
individual objectives and follow performance - Regular one-to-one and group meetings
- Ensure good time keeping is maintained by the
team members
- Staff performance plus
- Team meeting reports
Knowledge, Skills and Attitudes
Qualifications:
- Diploma in Clinical Medicine or Nursing
- Kenya Registered Community Health Nurse
(KRCHN)or Kenya Registered Clinical Officer
- Proven experience in healthcare field.
- Demonstrated numeracy and basic accounting
skills - Customer focussed service delivery skills
- Family Planning counselling skills
- IT literacy confident using MS Office
- Excellent people skills and drive to succeed
Successful performance at MSK is not simply defined in terms of ‘what’ people
achieve, but equally is about ‘how’ people go about their jobs and the impact
that they have on others.
There are 13 key behaviours that MSI
encourages in all employees and they are defined below:
- Thinking and taking action to make the most of
opportunities by finding the optimum solution
- Thinking creatively and outside of the box so
that ideas generated create a positive outcome
- Communicating through active listening and
good questioning techniques, using appropriate body language, ensuring
information is clear and concise. - Demonstrating diplomacy and maintaining
confidentiality.
- Being responsive to changing priorities and
demands
- Planning, prioritising and organising work to
ensure work is accurate and deadlines are met
- Sharing information and knowledge whilst
maintaining confidentiality
- Taking responsibility for keeping knowledge
and skills updated and for seeking opportunities to develop further
- Awareness and understanding of MSK’s goals,
vision and values and how your role impacts on this and going the extra
mile to meet role requirements
- Drive and determination to deliver results
- Taking responsibility for appropriate
decisions that you make, and the actions and behaviour you demonstrate. - Demonstrating integrity in all aspects of your
work including financial integrity.
- Openness to embracing change within the
organisation and being able to adjust plans/activities accordingly
- Motivation towards achieving quality results
to maximise potential
- Working as part of a team by being supportive,
flexible and showing respect for each other
Job Title: Senior Coordinator, Youth
Reporting to: Director of Programme Operations
Probationary Period: 3 months
Marie Stopes Kenya is implementing a major donor funded project to deliver
access to Family Planning services (with a focus on long acting, reversible
methods) to young women under the age of 19.
This project is a high profile,
global flagship program for Marie Stopes International and MSK is seeking an
extremely dynamic, charismatic, passionate Senior Coordinator to take strategic
leadership in this area of our work.
They will operate at the strategic
level, inputting into activity design, on the programmatic level with problem
solving and at the strategic level by managing donor relationships and
representing the initiative externally.
Marie Stopes Kenya (MSK) is a marketing-focused, results-oriented social enterprise,
which uses modern management and marketing techniques to provide family
planning and reproductive healthcare.
MSK is part of the global network
that is Marie Stopes International (MSI).
MSK subscribes to the MSI goal and
mission, which is to prevent unwanted births and to ensure the individual’s
right to Children by Choice not Chance.
It is a role requirement that the job
holder must fully comply with, promote and live MSI Core Values: mission
driven, customer focused, results orientated, pioneering, sustainable and
people centered
Key Responsibilities and Measures
1. Manage the Choice 4 Change Project
- Lead MSK’s delivery of a major, multimillion
GBP youth programme across all of its service channels - Provide key strategic leadership in the design
of programme interventions and in the delivery of interventions as per the
work-plan - Interface with consortium partners and
advocate for MSK’s priorities - Work with Donor Compliance Advisor to produce
high quality donor reports - Manage external consultants, design agencies
and subcontractors as needed - Interface with donor as needed and prepare for
donor visits - Participate in review of Budget Variance
Reports and in financial forecasting exercises - Present regularly to the Country Management
Team on progress against targets and activity plans - Regularly problem solve and re-strategize
around issues arising - Represent the consortium and MSK externally,
including in government meetings and internationally as required - Supervise the project administrator
- Project targets achieved
- Workplan approved and delivered on time
- 2016 budget fully spent
- Positive donor feedback
- Donor reports submitted on time and of high
quality
2. Integrate Innovative Youth Work
across MSK
- Maintain up to date knowledge about developments
in the sector, especially pertaining to youth SRH - Work with channel leads to implement
innovative initiatives to improve MSK’s service to young populations - Advocate for youth and adolescent SRH at
external forums, nationally and internationally - Critically evaluate interventions for youth
friendly-ness, utilising MSK’s internal data and external literature - Review study protocols, project documents and
proposals to integrate the needs of youth - Participate in New Business Development to
mobilize resources for youth focused initiatives
- MSK reaches its targets on High Impact CYPs
and clients under age 19 - MSK’s policy priorities advanced
- Additional resources mobilized for Youth
programming
- Bachelor’s Degree from a recognised
institution. - Post Graduate degree in the relevant field
will be an added advantage
- Experience in directly managing large donor
grants or a multimillion dollar grant portfolio, as a Grant Manager or
Compliance Manager - Experience in designing and implementing youth
activities - Experience in dynamic, fast paced problem
solving and turning around struggling initiatives - Experience managing external contractors and
consultants - Experience as an advocate on youth issues,
either at a policy level or within an organization - Experience as a line manager including
performance management (desirable) - Experience in financial forecasting and
management - Experience in writing donor reports for large
grants, including narrative and results matrices - Experience in Marie Stopes Systems and
processes (desirable) - Experience in reproductive health programming
(desirable)
- Strong IT skills, including Microsoft Office
package - Ability to design, implement and monitor
effective project cycle management and monitoring and evaluation best
practice - Experience in a leadership position
- Forceful, resilient personality
- Confident presenter to high level fora
- Analytical ability and a creative thinker
- Understanding of, and ability to write and
edit donor proposals and reports - Fluency in both written and spoken English,
with exceptional writing and presentation skills - Ability to work well with others in a team
environment - Ability to manage a very heavy and fluctuating
workload
- Demonstrates MSK team member behaviours.
- Pro MSI philosophy of social enterprise and
cost recovery - Prochoice
How to Apply
Applications quoting the position title with detailed CV, with contact details
of 3 referees including their email addresses (1 of which should be your
immediate supervisor, 1 former supervisor and 1 any other but not a relative)
should be submitted to info@sheerlogic.co.ke on or before 15th March
2016.
Only shortlisted candidates will be contacted
NB: Please clearly indicate in the subject line the position you are applying
for e.g “Senior Coordinator, Youth”
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