Call Center Agent Job in Kenya

Call Center Agent
Job Duties:

• Obtains client information by answering telephone calls; interviewing clients; verifying information.


• Determines eligibility by comparing client information to requirements.


• Establishes policies by entering client information; confirming pricing.


• Informs clients by explaining procedures; answering questions; providing information.


• Maintains communication equipment by reporting problems.


• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.


• Updates job knowledge by studying new product descriptions.


• Claims screening and verification.


• Conducting campaigns, survey and promotions.

 

Skills and Qualifications:

• Good Verbal Communication, 


• Phone Skills, 


• Listening Skills, 


• Data Entry Skills, 


• People Skills,


• Informing, 


• Customer Focus, 


• Customer Service, 


• Attention to Detail, 


• Professionalism, 


• Multi-tasking

Education and Experience

• Degree/Diploma in any field


• Proficient in relevant computer applications


• Good typing skills


• Fluent in English & Swahili.

NOTE: ONLY FRESH GRADUATES WITH NO EXPERIENCE WILL BE CONSIDERED.

Starting Gross Salary:  Kshs 16,872.00

How to Apply:

Send an updated & detailed CV to hr@asteriskkenya.com. 

Quote the position applied for as the subject. 

Only shortlisted candidates will be contacted for interview.