Kenya: Systems Administrator

Organization: World Vision

Country: Kenya

Closing date: 17 Apr 2016

PURPOSE OF POSITION:

The purpose of this position is to ensure the effective planning, design, implementation, and maintenance of mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex business systems.

KEY RESPONSIBILITIES:

Administration:

• Develops strategies to manage the frequency of appropriate support package/patch application.


• Monitors health of systems and provides appropriate recommendations, when required.


• Coordinates and validates activities.


• Manages user access to, systems, servers, and files.


• Administers the set-up of new profiles, creates and updates access permissions and maintains user accounts.


• Installs, configures and maintains system hardware and software components.


• Maintains tracking and configuration documentation and plans.


• supervising the installation of system upgrades and service packs.


• Determines if inactive accounts should be deleted.


• Administers Storage Area Network (SAN).


• Installs, configures, and maintains system hardware and software components.


• Maintains tracking and configuration documentation and plans.


• Validates configurations.


• Users have access to systems, servers and files.


• Infrastructure systems are maintained for optimal performance.


• Recommends performance metrics.


• Analyzes operational metrics to understand performance and to ensure success in process improvements.

· Continual process improvement for optimal system performance.

Design/Develop:

• Analyzes, designs, develops, and documents systems to meet business requirements.


• Coordinates design of subsystems and integration with larger systems.


• May coordinate development activities with other groups.


• Systems designs meet business requirements.

· System solutions are integrated with other applications and platforms.

Technical Requirements:

• Supervises the monitoring procedures and evaluates problems identified by team members.


• Ensures that capacity workload modeling and availability analysis is performed.


• Monitors system-operating capacity in terms of disk space, tape storage, memory and CPU utilization.


• Reviews performance and control reports.


• Recommends settings changes to the operating system to improve performance and reliability.


• Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management.


• Determines requirements impact on existing architecture, work processes and systems.


• Works with impacted areas to ensure proper communication / review of requirements and integration.


• Determines infrastructure systems specifications, input/output processes and working parameters for hardware/software compatibility.

· Identification of issues regarding impact of and integration with existing architecture, processes and systems.

Support:

• Provides Level 2 production support to the field.


• Supervises the IT Officer Customer Support in the field


• Diagnoses escalated problems or escalates, when needed.


• Investigates alternative methods to expedite problem resolution.


• Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.


• Researches, analyzes and recommends the implementation of software or hardware changes to rectify any problems.


• Reviews checklists and scripts.


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  Identification of cause and fix for problems.

  
  


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  Issues resolved efficiently and effectively to minimize disruption to users.

  
  


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  Analysis and recommendations for performance improvements.

  
  


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  Provides coaching and guidance to team members.

  
  

· Knowledge transfer and guidance to team members.

Security:

• Makes recommendations to improve security and participates in investigations as needed.


• Adheres to security requirements.


• Continual improvement to security.


• Issues investigated and resolved.

· Adherence to security requirements

Business continuity:

• Designs and assists in the development of a comprehensive disaster recovery plan both for Karen and the field.


• Assists in the development of disaster recovery plans with service providers in regard to enterprise


• Ensures disaster recovery plan testing activities are performed and technical criteria are met.


• Ensures readiness of enterprise-wide network /telecommunication plans.

· Development of a comprehensive business continuity plan.

Policies, Procedures and Standards:

• Supports and helps establish systems environment standards.


• Works with auditors, security groups, and data owners to make sure of governance, regulations, and compliance to policies and procedures.


• Defines procedures for user access to systems environment. Maintains system operating procedures and documentation.


• Compliance to established policies, procedures and standards.

KNOWLEDGE, SKILLS & ABILITIES:

• Bachelor’s Degree in Computer Science/Information Technology or related field


• Technical Training qualifications required: MCSE or MCITP, CCNA, VMware ESXi and VCenter Server administration, Lotus Domino administration, HP Blade System Solutions Support certification or equivalent experience.


• CISA or CISM certification will be an added advantage


• At least 3 – 4 years of experience in busy IT office. 2 years as Systems Administration.


• Good working knowledge of office automation applications (Microsoft Office) and


• Excellent communication and inter-personal skills. Must be able to work in a multi-cultural environment


• Excellent analytical, problem solving and negotiation skills


• Customer-focused. Must demonstrate a strong willingness to meet the customer’s needs while balancing the organization’s needs and priorities


• Demonstrates eagerness and aptitude for acquiring necessary technical knowledge, skills and judgment to accomplish a result or to serve a client"s needs effectively


• Excellent time-management skills. Able and willing to meet deadlines.


• Ability to work in, and contribute to, team building environment


• Must be willing to travel to various locations in Somalia, and to live under harsh conditions

· Must be willing to perform other duties as required.

Working Environment / Conditions:

• Work environment: Office-based with frequent travel to the field


• Travel: 15% Domestic/international travel is required.

How to apply:

Interested and qualified candidates should log on to http://careers.wvi.org/job-opportunities-in-kenya for detailed requirements, qualifications and instructions on how to submit your application.