Orange Telkom Jobs in Kenya - Direct Sales Agents

Position: Direct Sales Agent
 

Reporting

to: Shop

Manager
 

Department: Mass Market
 

Duty

Station: Nairobi,

Nyeri & Coast Region

Role Purpose:  

To

promote Telkom Kenya – Orange products and services. 

To

identify customer needs and propose best solutions.

Ensure

customer satisfaction by offering excellent customer service. 

To

achieve set sales and operations target.

Key Duties and Responsibilities

• Promote
  
  and sell Telkom Kenya-Orange services and products;


• Welcome
  
  customers into the shop and identify customers’ needs and propose the best
  
  solutions; optimise customers’ accounts and proactive cross-sell and
  
  up-sell;


• Proactive
  
  attitude to look for clients and use all the necessary tools to achieve
  
  results;


• Make
  
  all necessary settings on Modems, Routers, Computers, Laptops, Phones or
  
  any other devices purchased by customer in order to maximise the
  
  utilisation of data or voice services;



• Establish
  
  and improve customer relations and immediately escalate difficult situations
  
  to the shop manager;


• Ensure
  
  advanced management of merchandise stock & participate fully as
  
  required in merchandise inventory;


• Perform
  
  cash and stock management activity for products and service;


• Offer
  
  technical support and customer care to clients;


• Achieve
  
  and maintain the minimum product knowledge score of not less than 90%;


• Participate
  
  in the weekly online quiz. The variable commission will not be paid to
  
  staff who did not participate in the online weekly.

Academic / Professional Qualifications

• Diploma
  
  in business related field, or CPA part II


• At
  
  least 1 year experience in related field ( preferably sales, customer
  
  relations or merchandising)


• Good
  
  knowledge of modern communication techniques: laptops (Windows, iOS, Linus
  
  systems), tablets, smartphones and routers


• Computer
  
  skills and internet user skills

• Honesty
  
  and integrity.


• Planning
  
  and organizing and pro-active approach.


• Team-work,
  
  communication and co-operation.


• Ability
  
  to multi-task in a high pressured time.


• Self-motivated
  
  able to work under minimum supervision.


• Customer
  
  and business focused attitude


• Knowledge
  
  of different handsets and their performances.


• Interest
  
  for new mobile technology and awareness of the market.

This position is open to Kenyan Citizens only. 

If you

fit the required profile, please apply highlighting how your qualifications,

experience and career aspirations match the requirements for this position. 

Application should be sent by latest 6th May 2016, please provide an updated

Curriculum Vitae (CV) including details of your current telephone contacts and

names of three referees. 

Apply

through recruitment@orange-tkl.co.ke and quote the preferred duty station and

job title in the subject field. 

Only

shortlisted candidates will be contacted.