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Role Description: Sales and Distribution Supervisor
Location: Nairobi with frequent travel
Nature of Work: Full time
Salary: KES. 60,000- 80,000
About Wanda Organic Limited: Wanda Organic is a Kenyan for-profit social enterprise that aims to help farmers to increase the quantity and quality of their yields and the fertility of their soils through the use of bio-organic fertilizers.
Wanda’s focus is on the most abundant naturesource ral we have, the soil. We produce, market and distribute to farmers the very latest in bio-organic soil fertility technologies, Wanda enables them to produce more and better food than ever before, thus increasing profitability and family incomes, while restoring and strengthening the health of Africa’s soil.
With its HQ in Nairobi, Wanda Operates in the following regions; Machakos, Makueni, Nyeri, Kirinyanga, Meru, Laikipia, Nakuru and Tharaka Nithi Wanda is seeking a dynamic and result oriented individual to Promote Wanda Organic and champion sales of its products through a systematic Marketing orientation strategy with a view of maximising market penetration , increasing the market share and maintaining high levels of customer satisfaction.
Overview of the Role
Position Reports to: The Managing Director
Duties and Responsibilities
1. Communicate to the sales and distribution teams the goals
- Develop the marketing strategy for Wanda Organic, advise management on key developments in the market and make recommendations to assist in the overall planning strategy.
- Set annual and monthly sales targets for the sales team in line with the organization’s overall sales targets
- Championing the Stock & Distribution solution within the business, encourage usage of the solution & assist in identifying best practice.
- Refine business processes for Stock & Distribution so that they are clearly understood by the distribution officers.
- Prepare sales volume and profitability budgets for sales taking into account the credit management, debt control, and discounting policies in place.
2. Conduct other marketing activities that support the strategy
- Carry out a Market analysis and work with the support functions to develop the organization’s annual demand plan including sales forecasts for the different products as well as a resource deployment plan to support achievement of forecasts.
- Lead the sales team to maximize sales and profitability through satisfaction and retention of customers.
- Attend to and resolve escalated customer complaints and represent the Organization at senior level within the customer base to ensure its image is maintained and enhanced
- Development of customer service procedures, policies and standards in line with Wanda Organic’s overall strategy and other relevant requirements
- Advise clients on the best ways to plant, harvest, and cultivate their plants regardless of the climate either directly or through field officers as needed
- Advise clients on crop protection products, crop nutrition as well as farm building construction for crop storage
3. Support team technically
- Recommend the ordering schedule for products after consultation with key sales staff and market analysis
- Lead the implementation of marketing plans, such as product launch events, promotions and advertising campaigns to help drive sales and market share
- Ensure the customer relationship management system is constantly updated and maintained and follow up with the sales team to ensure that all leads are effectively and successfully pursued
- Attend sales meetings as well as participate in trade shows and trade/association conventions; attend occasional social events with manufacturers/key accounts, and industry partners outside of normal business hours to maximise relationship building.
- Ensure standards for quality, customer service and health and safety are met.
- Support the field operational officers on ways to properly document, organize and capture activity/project progress.
4. Deal with operational issues (process & policy design & implementation)
- Support the definition and implementation of key project performance indicators as well as monitoring actual performance against set standards throughout the duration of the projects.
- Support the field operational officers on ways to properly document, organize and capture activity/project progress
- Develop and maintain relationships with customers and gain insight into their needs as a guideline to offer new or additional products or services
- Using feedback from clients as well as research on key agricultural and climatic trends in the market, make recommendations on appropriate methods and products to provide to clients to increase the production and quality of crops
- Attend workshops and technical seminars and in liaison with the human resource department, develop training content that is aligned to the agricultural environment within the regions in which Wanda Organic has presence for both internal staff (field officers and the distribution officers) and farmers
- Develop periodic reports for internal and external use as and when needed
- In liaison with the human resource function, develop performance management and employee incentive schemes and other reward and recognition tools to drive employee performance
Qualifications
- Bachelor’s degree in Agricultural Economics/ Agricultural Entrepreneurship or related qualifications.
- Preferred professional qualification in Sales and Marketing or Purchasing and supply management
- At least 7 years demonstrated experience in the Agricultural industry in a similar or related position.
Desirable Skills and Abilities
- Value Chain Analyst
- Customer Focus
- Strategic thinker and decisive,
- Excellent organisational and analytical skills
- Strong entrepreneurial skills and aptitude
- Proven leadership skills and experience
- Demonstrated financial and people management skills
To apply, please send your CV and reference to hr@wandaorganic.com by or before 11th April, 2016
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