Career Opportunities in Co-operative Bank of Kenya

Network

Support Engineer

Are you looking for an employer who promotes individual excellence and mutual

respect in a team-driven culture with a key focus on social empowerment? 

The

Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking

to new horizons.

We are seeking to recruit an experienced professional and innovative individual

who is excellent with all things Network in IT. 

If you

are good at problem solving, prioritizing and multi-tasking with a keen eye for

detail and the dedication to supporting our company’s IT infrastructure, then

this is a job for you.

Reporting to the Chief Information Officer, the Network Support Engineer will

be charged with the responsibility of developing, coordinating, and maintaining

the corporate data network and disaster recovery to ensure uptime and business

continuity.

The Role

 
Specifically, the successful jobholder will be required to:

• Manage
  
  performance of ICT Infrastructure and applications to ensure that the
  
  systems work as designed and perform consistently and reliably in order to
  
  meet Business SLAs.


• Monitor
  
  ICT Infrastructure performance including SNMP, logs, events and
  
  maintenance of general systems health in order to provide proactive
  
  remedial support.


• Develop
  
  and maintain device access, control policies, data transmission policies,
  
  storage policies, Business continuity policies, backup policies, security
  
  policies, monitoring profiles, technologies and notification rules that
  
  match compliance best practice expectations.


• Plan
  
  and implement timely product upgrades, firewall signature updates and
  
  patch releases for all ICT assets


• Research
  
  and evaluate external technical trends and developments and evolving
  
  industry standards concerning technologies affecting networks, security,
  
  client/server and other platforms and their application to business
  
  systems. Research local and international technology trends in business to
  
  improve system performance, security and functionality.


• Define
  
  and document the various architecture components, including hardware
  
  platform, operating system, execution, development, operation, distribution
  
  and technologies related to networking systems.


• Install,
  
  support and maintain hardware and software infrastructure, attend to
  
  system failures and resolve/coordinate resolution of issues.


• Establish
  
  and maintain business relationships with vendors, consultants and other
  
  outside entities providing services to the bank. Negotiate contracts and
  
  appropriately monitor performance of their services.


• Be
  
  the custodian of all remote authentication passwords for all connections
  
  to the corporate Network Infrastructure and ensure minimal external threat
  
  to information resources.


• Manage
  
  internal staff and external vendors to ensure that services are delivered
  
  promptly with an aim of obtaining zero interruption to business
  
  operations.

Desired Skills and Experience

• A
  
  Bachelor’s degree in Engineering, Computer Science, or an IT related field
  
  from a recognized university with possession of Cisco Certified Network
  
  Professional (CCNP) is a must.


• Wide
  
  Networking and project management experience with a minimum of 3 years’
  
  experience in planning, systems analysis, design, support and development
  
  of LAN/WAN infrastructure .


• A
  
  specialist in IT/ Engineering background with competences in Networking,
  
  Engineering, Power systems and good project management/consulting skills.



• Excellent
  
  leadership skills with demonstrated ability to lead or facilitate mission
  
  critical projects and to develop, participate in and lead
  
  multi-disciplinary work teams.


• Extensive
  
  experience in systems planning, design, development, maintenance and
  
  troubleshooting with a track record of accomplishment in large, complex
  
  WANs, LANs and client/server based systems.

Relationship Manager – Diaspora Banking

Are you a self – driven individual with a proven track record to exceed sales

goals and customer expectations? 

Are you uniquely predisposed to

deliver quality, convenience, friendly and personalized service, quickly and

efficiently to our Diaspora Customers?

We have an exciting opportunity within our Retail Banking Department for the

position of Relationship Manager – Diaspora Banking. 

Reporting to the Head – Diaspora

Banking, the role holder will be responsible for the growth of the Diaspora

banking portfolio (Assets and Liabilities) and maintaining an excellent

customer service experience for the customer through meeting the customers’

needs in a timely manner.

The Role
 

Specifically, the successful

jobholder will be required to:

• Own and drive the Diaspora banking proposition
  
  through selling, growing business and ensure that there is increased customer
  
  base, deposits, earnings, facility utilization and usage of all bank
  
  products and services.


• Act as a principal point of contact for the
  
  Bank’s relationship with a designated portfolio of Diaspora customers and
  
  non-customers to all other units as customer needs dictate.


• Analyze market intelligence across the global
  
  markets to facilitate development/enhancement of innovative products and
  
  services offered to the Diaspora customers.


• Champion and deliver world class customer
  
  service by ensuring quality service delivery for customers within the
  
  bank’s Service Level Agreements.


• Achieve the set growth targets for the
  
  portfolio in terms of numbers and values through pro-actively identifying
  
  cross-selling opportunities within own portfolio of customers


• Manage Diaspora customer requests/transactions
  
  in compliance with the bank policies, procedures and guidelines with zero
  
  tolerance to operational risk & frauds.


• Ensure the existing customer relations are
  
  well maintained to achieve high customer retention as well as building
  
  effective relationships with branches and key support functions

Skills, Competencies and Experience
 

The successful candidate will be

required to have the following skills and competencies:

• A Bachelor’s degree in a business related
  
  field with at least 2 years’ sales experience


• Must have worked in team oriented environments
  
  and with good relationship management skills


• Excellent planning and organization skills as
  
  well as be an excellent communicator with ability to set and meet
  
  stretching targets and strict deadline


• Result driven with a track record of
  
  demonstrable networking, selling and influencing skills as well as ability
  
  to identify new opportunities


• Demonstrate a solid awareness in operational
  
  risk and quality in driving service excellence


• Excellent interpersonal skills with the
  
  ability to build long term, high quality and trusted relationships

This position presents an excellent

step to make highly valuable contributions as a member of a growing team of

talented professionals. 

If you fit the profile, then apply

today! 

Please email your application in

confidence to ijv@co-opbank.co.ke by close of business on Wednesday, 11th May,

2016.