Forecourt Supervisor Job in Nairobi Kenya

An

investment Ltd company located in Nairobi involved in working with other

Investment companies and Petrol station business activities is looking to fill

the position of a Forecourt Supervisor who

will report to the Station Manager.

Job Purpose / Summary: Ensure

provision of a high level of customer service in the forecourt and service

areas.

Duties and Responsibilities

• Ensuring
  
  order at, and the smooth running of operations at the forecourt and
  
  service areas at all times


• Ensure
  
  the entire forecourt staff are smart and presentable


• Ensure
  
  proper merchandising of products on the forecourt especially on the
  
  lubricant racks


• Apply
  
  and ensure that the Forecourt Customer Attendants(CSA) apply the Total Top
  
  service standards in all operations


• In
  
  conjunction with the line manager assign daily/shift based duties to CSA’s


• Ensure
  
  that customers are served efficiently and their requests attended to
  
  politely.


• Ensure
  
  a clean working environment adhering to the housekeeping and health and
  
  safety standards of Total Kenya Ltd and Bill Investments Ltd.


• Deal
  
  with cases of staff disobedience/customer complaints in the first instance
  
  (this should be reported to the manager in the daily briefing).


• Represent
  
  the management when dealing with credit customers by;

1.   
Confirming Local Purchase Order (LPO) details before commencing

of fueling

2.   
Verifying that invoice/credit card amounts tally with what is on

the pump

3.   
Writing invoices

• Training
  
  of new employees (On the job training – OTJT) in line with our standards.
  
  Assist in appraisals and evaluation of members of staff.


• Suggest
  
  and recommend improvements to staff related matters.


• Aim
  
  for the highest product sales to each customer

Key Performance Indicators

• Smooth
  
  and improving operations at the forecourt/service areas


• Elimination
  
  of fraudulent activities on the forecourt/service areas


• Comments
  
  received from customers on service and mystery motorist reports


• Increased
  
  sales


• Communication
  
  with senior management

• Form
  
  4 KCSE Certificate or Equivalent


• Certificate
  
  of Good Conduct


• Pleasant
  
  and service oriented personality

• Work
  
  under minimum supervision


• Offer
  
  leadership direction


• Organizational
  
  and communication skills

If you

are interested in the position and have the skills and talents our client is

looking for, we would like to hear from you.

Please make your application through info@dorbe-leit.co.ke before close of

business 2nd May 2016.

Only

successful candidates will be contacted.