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Aug 1, 2021

Customer Service Assistant Job in Kenya



Customer Service
Assistant-Branch Operations
  (2100004S) 



Job Purpose



Responsible for
delivering an exceptional customer experience at the Britam branch level and putting
the needs of every customer at the heart of every decision-making process.



Key responsibilities




  • Implement the customer experience strategy in the
    respective branch

  • Investigate and respond to all customer enquiries
    promptly at the branch level

  • Escalate complex queries to the appropriate
    functional area

  • Maintain regular internal (to staff) and external
    (to customers) communication on Customer Service matters.

  • Investigate and respond to all customer inquiries
    promptly.

  • Carry out customer and product-related document
    processing

  • Respond to customer queries in a professional
    manner

  • Make customers’ experiences better by ensuring
    customer satisfaction

  • Ensure high standards of Customer Service are
    maintained in all at the branch level



 Qualifications




  • Bachelor’s degree in a business related field




  • At least 2- 4 years’ experience in a similar
    position



Technical/ Functional
competencies




  • Knowledge of insurance concepts 

  • Knowledge of underwriting processes and procedures

  • Technical competence in underwriting insurance risks

  • Knowledge of insurance regulatory requirements



How to Apply



Apply for the job here


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