Customer Service
Assistant-Branch Operations – (2100004S)
Job Purpose
Responsible for
delivering an exceptional customer experience at the Britam branch level and putting
the needs of every customer at the heart of every decision-making process.
Key responsibilities
- Implement the customer experience strategy in the
respective branch - Investigate and respond to all customer enquiries
promptly at the branch level - Escalate complex queries to the appropriate
functional area - Maintain regular internal (to staff) and external
(to customers) communication on Customer Service matters. - Investigate and respond to all customer inquiries
promptly. - Carry out customer and product-related document
processing - Respond to customer queries in a professional
manner - Make customers’ experiences better by ensuring
customer satisfaction - Ensure high standards of Customer Service are
maintained in all at the branch level
Qualifications
- Bachelor’s degree in a business related field
- At least 2- 4 years’ experience in a similar
position
Technical/ Functional
competencies
- Knowledge of insurance concepts
- Knowledge of underwriting processes and procedures
- Technical competence in underwriting insurance risks
- Knowledge of insurance regulatory requirements
How to Apply
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