Customer Care Job in Kenya

RE:  CUSTOMER SERVICE/ INTERNAL
SALES EXECUTIVE VACANCY

We are seeking an
experienced customer service/ internal Sales executive to join our growing
healthcare team in Nairobi. In this role, you will be responsible for reviewing
and evaluating the Customer service and to improve the internal sales

Responsibilities

• Customer
  delight Operations


• Design,
  set up and systematically performance management of all the activities of
  customer support agents and their ability to convert them into a sale.


• Develop
  and launch a CRM prospect database and keep expanding a wide client
  database of warm leads and maintain a successful conversation rate of a
  set % of all applicable calls made.


• Achieve
  consistent sales targets and reducing the customer complaints turnaround
  time by coordinating with all required stake holders.


• Document,
  implement and keep current a detailed and comprehensive customer delight
  journey and inside sales manual complete with all call script, SOPs and
  measurable sales and customer satisfaction across the entire business
  process.


• To
  lead performance management efforts of all inside sales team by conducting
  quarterly performance reviews, training and developmental needs analysis,
  and coaching and mentorship sessions of the current and the next
  generation of inside sales team.


• Conduct
  monthly and quarterly sales quarterly inspections to achieve 100%
  compliance to channel specific sales process, managing gaps with the
  ultimate aim of delivering sales targets at an industry lead customer
  satisfaction rate.


• Generate
  accurate, timely and comprehensive Sales Performance reports of all the
  inside sales activities including lead generation, sales forecast per
  network and performance of individual reps’ reports

Qualifications

Not less than 3-4 years
of inside sales experience 2yrs of which should have been in a similar role
working with high performing teams

• Set
  up and managed a team of customer support and inside sales agents


• Strong
  leadership skills and ability to motivate others


• Ability
  to maximize operational efficiency around processes by driving continuous
  process improvement initiatives.


• Ability
  to identify emerging markets and market shifts in new areas while being
  fully aware of competition status and sharing feedback on the same so that
  the company can competitively position itself


• Have
  exceptional interpersonal skills capable of influencing and delivering
  results in a highly cross functional role plus excellent communication
  skills both written and verbal.


• You
  must be able to demonstrate “owning a sales number” and show how you
  achieved success in your previous role as an Inside Sales Manager and/or
  its equivalent.


• High
  level practical experience in inside sales management, coaching, mentoring
  and training of Inside Sales personnel

How to Apply

All Interested candidates should send their CVs to primestaffconsult@gmail.com by 28^th January 2022.