2 Customer Care Assistants Jobs in Kenya

The Kenya National
Commission for UNESCO is a State Corporation established under the KNATCOM Act
of 2013 (Revised 2014), to promote Kenya’s national interests in UNESCO and
UNESCO’s international interests in Kenya, regionally and globally in the areas
of education, sciences, culture, and communication and information.

To enable it to fulfil
its mandate, the Commission wishes to recruit dynamic, result-oriented, and
self-driven persons to fill the following vacant positions specifically under
the terms and conditions advertised:

Customer Care Assistant KNC 10 2 Posts

Functions

• The
  Customer Care Assistant is responsible for the following functions:


• Provide
  efficient telephone communication services;


• Operate
  the telephone exchange;


• Maintain
  good customer care;


• Assist
  visitors with disabilities access information or services;


• Avail
  communication materials to waiting visitors;


• Supervise
  the use of the reception area to promote a positive corporate image;


• Issue
  visitors passes;


• Receive
  and directing visitors to relevant offices;


• Prepare and updating the
  visitors’ register;


• Record, respond to and report
  customer complaints to the relevant officers; and


• Any other duties as may be
  assigned.

Duties and Responsibilities

• Providing efficient telephone
  communication services;


• Operating the telephone exchange;


• Maintaining good customer care;


• Assisting visitors with
  disabilities access information or services;


• Availing communication
  materials to waiting visitors;


• Maintaining a clean and
  uncongested reception area to promote a positive corporate image;


• Updating the commission’s
  telephone directory and disseminating the same across all offices;



• Issuing visitors passes;


• Receiving and directing
  visitors to relevant offices;


• Preparing and updating the
  visitors’ register;


• Recording, responding to and
  reporting customer complaints to the relevant officers; and


• Any other duties s may be
  assigned.

Qualifications

• A
  diploma certificate in front office operations, customer care,
  communication studies, public relations or any other approved
  equivalent qualification from a recognized institution; Certificate in
  telephone 


• operation,
  reception and front office or its equivalent from a recognized
  institution; 


• Kenya
  certificate of secondary education mean grade ‘C-‘ (minus); 


• Certificate
  in computer applications; and 


• Meet
  the provision of Chapter Six of the Constitution.

Key Competencies and Skills

• Good
  analytical skills;


• Communication
  skills;


• Interpersonal
  skills; and


• Negotiation
  skills

How to Apply

All
applications should reach the Commission on or before Tuesday, 29th
March 2022 at 5.00 pm.

Note: Only shortlisted and
successful candidates will be contacted.