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Account Manager
Key Responsibilities
- Develop strong relationships with customers, connecting
with key business executives and stakeholders. - Identify new business opportunities among existing
customers. - Respond to client queries.
- Liaise with cross-functional internal teams to improve
the entire customer/client experience. - Serve as the lead point of contact for customer account
management matters.
- Build and maintain strong, long-lasting client
relationships. - Negotiate contracts, close and service agreements.
- Ensure the timely and successful delivery of solutions
according to customer needs and objectives. - Clearly communicate the progress of
weekly/monthly/quarterly initiatives to internal and external stakeholders. - Forecast and track key account metrics (e.g., quarterly
sales results and annual forecasts). - Prepare reports on account status.
- Tender management for both technical and financial
proposal and proactive follow up. - Continuous analysis of competition and changing market
trends. - Financial management in terms of invoicing, payment
follow ups and credit note issuance. - Conducting service review with clients.
- Assist with challenging client requests or issue
escalations as needed. - Keep clients satisfied and engaged with our products
and services in the long run.
Qualifications
- Bachelor’s degree in Marketing or any other
business-related course - Proven work experience as an Account Manager, Key
Account Manager, Sales Account Manager, or relevant role - Demonstrable ability to communicate, present and
influence key stakeholders at all levels of an organization, including
executive
How To Apply
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