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Customer Care Officer
HR/001/08/2023
Job
Purpose
- The Customer care officer is the
first point of contact with the customer. The main responsibility is to
answer customer enquiries about products, services and generate sales.
Duties &
Responsibilities
- Receive customer complaints
- Analyse and record the
complaints - Investigate the complaints
and seek possible solutions though the mechanisms developed in line with
company policy. - Liaise with other
sections/departments in dealing with customer issues - Issue forms and other
related documents and guide customers in filling them correctly - Follow up registered
disputes by customers to make sure that they are resolved amicably and in
good time. - Collecting and analysing
customer feedback - Providing information about
company products & services - Providing proactive
customer outreach - Developing and documenting
knowledge into helpful content - Tracking customer service
KPIs and metrics - Establish and monitor the
standards for customer service in the Company - Identify tasks critical to
keeping customer satisfaction levels in check - Keep records of
interactions and transactions with customer
Qualifications &
Experience
- Degree or Diploma in
Business Management, Marketing, Public Relations or related field
Relevant
professional qualifications.
- At least three (3) years’
experience in a busy commercial environment. - Possess relevant computer
application skills
Direct
Reports
- Customer Care Assistants
How To Apply
Application should be sent to:
The
Managing Director
Gusii Water &
Sanitation Company
P.O Box3880 – 40200
KISII
Applicants to attach their application letter, curriculum vitae and copies of
their certificates and testimonials.
Application should be sent via e-mail only to: recruit@gwasco.co.ke
The applications should be received by close of business on 25th August 2023
NB: Only shortlisted candidates will be contacted.
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