Sea Logistics Customer Care Expert at Kuehne + Nagel

With approximately 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.

Your Role

To actively drive & support import operations. Providing excellent customer service by adding value in terms of quality, effectiveness and efficiency in day-to-day operations. Own the customer relation by building strong relationships, as well as volume & Gross Profit.

Your Responsibilities

• Meet the customer every quarter physically


• Actively engage with Avocado customers on regular calls to monitor performance & satisfaction.


• Preparing monthly performance reports (Internal & External).


• Set up Business Profile in SeaLog for all the requested services.


• Ensure 100% target matched for operational and financial KPIs.


• Send weekly shipping schedules to the clients.


• Actively engage with customers to receive weekly updated volume forecasts.

Your Skills and Experiences

• Active communicator, proactive and creative individual


• Special attention to detail, sense of urgency & structured mindset.


• Team player


• Excellent interpersonal and customer service sills


• Analytical


• Numeracy


• Problem solving and team player


• Work on long hours and different shifts

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