Telesales Agent Job in Kenya

Telesales Agent

About the Role

Reporting to the Telesales
Team Lead, the Telesales Agent will provide expert advice and information to
our potential customers regarding a variety of products offered by SunCulture.
S/he will play a key role in increasing our profitability and sales revenue
through excellence in customer service and an informed, consultative approach
to selling and client conversion. S/he will also be troubleshooting and
escalating complaints across a number of communication channels. The person
should have excellent communication and interpersonal skills. Computer knowledge
and usage are also a must-have for this role.

Key Responsibilities

•  Achieve over 70% target set the month-on-month KPI’s
  being Lead generation, Lead conversion, Sales targets, and Talk-time set
  by achieving a high conversion rate.


•  Contact potential or existing customers, businesses, or
  groups to give them correct information about SunCulture products using
  the product knowledge


•  Explain technical product features and answer customer
  questions about SunCulture products.


•  In addition to leads shared by SunCulture be proactive
  in generating your own leads and ensure you have a robust pipeline of
  potential customers at all times


•  Ensure at least an 80% conversion rate from leads
  generated by you.


•  Be versatile in making extensive outbound calls that
  meet the organization’s KPIs


•  Adjust sales scripts to better target the needs and
  interests of specific individuals.


•  Respond to correspondence from customers on both mail,
  direct messages and phone and follow up initial sales contacts.


•  Have the ability to go above and beyond to cover your
  talk time daily and hourly targets set by SunCulture.


•  Conduct client or market surveys to obtain information
  about potential customers to be able to measure customer experience and
  ability to afford the product


•  Create a sense of urgency among potential customers in
  order for them to see the need to purchase sooner than later


•  Ensure all calls are received/made through 3CX for
  easier tracking of calls and easier management of the quality of calls.


•  Undertake all training scheduled to better improve the
  quality of your output and relationship with customers.

Does this sound like you?

• Experience in Sales and Customer Service


•  Additional experience as a Telesales Representative is
  an added advantage


•  Proven track record of successfully meeting sales quota
  preferably over the phone


•  Good knowledge of relevant computer programs (e.g. CRM
  software) and telephone systems


•  Ability to learn about products and services and
  describe/explain them to prospects


•  Hands-on, detail-oriented, and with strong execution
  skills,


•  Excellent Communication Skills with the ability to
  resolve issues and address complaints


•  Passion for irrigation and in-depth knowledge of the
  industry and current trends adaptable for SunCulture


•  Independent thinker with proactive decision-making
  capabilities


•  Comfortable with ambiguity and experience working in a
  dynamic environment


•  Have the ability to handle pressure, keep a cool
  temper, and handle rejection gracefully.


•  Be organized and be an expert in time management and
  meet deadlines.  


•  A diploma or degree in Sales or any other related field
  is an added advantage.

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