Customer Relationship Internship Job With Salary.

MOBILE-CONSUMER FINANCE PROJECT – JIPANGE KUSAVE
Ref#110124 – CUSTOMER RELATIONSHIP MANAGEMENT – ASSOCIATE INTERN
Mobile Ventures Kenya, an incubator for new and transformative mobile
services, seeks an energetic, entrepreneurial team player to support customer
relations in the pilot-testing of a new mobile-phone based financial services
business in Kenya – Jipange Kusave.

Who we are
MVK is a small group of experienced entrepreneurs who believe that mobile
phones and their associated distribution networks can enable innovative highly
profitable ways of bringing financial, health, commerce and other services to the
mass market in emerging economies. We view the following factors as essential
to commercial success (i) simple customer propositions; (ii) ultra low costs; and
(iii) clear competitive advantages. We have worked with, and for, market leaders
in the financial services, mobile phones, development finance and energy sectors.
Members of our team have led the foremost mobile payments and mobile
banking implementations worldwide including M-PESA.

What we do
Our firm develops and launches mobile services businesses in East Africa – on a
purely for-profit basis – for future launch in global markets. We are now live-
testing a new mass market financial services offering, Jipange Kusave, delivered
through M-PESA. You will be joining a dynamic and growing team, who set up in
Nairobi in September 2009 and have the necessary funding and relationships in
Kenya to pilot-test the proposition for up to 24 months. Phase 1 has been live
since Feb 2010 and acquired160 customers, Phase 2 added another500
customers; you would join to assist in driving forward Phase 3 to test out an
even more developed product. Please see http://www.mvkenya.com for more
information.

The position
Title Customer Relationship Management Associate Intern
Function Execute the combined Customer Relations and transaction
processing key support functions during pilot phases with a
view to long-term leading business role

Tasks
Assume day-to-day responsibility to support Customer Care
using IT systems, including:
(a) proactive customer care (delivering outgoing SMS/calls
to customers)
(b) maintaining MIS-based customer records,
(c) managing two-way customer transaction process,
(d) answering and resolving incoming customer calls,

Reporting
Report to and be actively supported by Customer Care
Manager and General Manager

Location
Kilimani, Nairobi

Compensation
Competitive intern salary

What we’re looking for
Experience
At least 1-2 years solid experience working in a customer-
facing role, managing relationships with mass-market
consumers
Proficient IT systems capabilities and ability to apply
analytical skills in excel
Experience working in a call center or serving customers
over the phone is a plus
Experience launching/marketing new products is a plus
Skills
Ability to effectively communicate with a range of
customers from across Kenyan population;
Solid IT systems capabilities and understanding of database
and account management software;
Track record for constantly challenging established
processes, and identifying and executing potential
effectiveness improvements.

Traits
Persistence, practicality, flexibility, relationship builder

What we offer
A rare opportunity to establish and grow the customer-care functions and shape
the eventual go-to-market product for a “next-generation” mobile business that
could transform the reach of financial services in the low income and unbanked
majority of Kenya and beyond, backed by highly experienced directors and
partners (Signal Point Partners, FSD Kenya, CGAP – World Bank)

If you’re interested
Please email applications@mvkenya.com with your CV and a Cover Letter to
explain your motivations and suitability for the role.
Please include the job reference in the subject line:
Ref#110124 – CUSTOMER
RELATIONSHIP MANAGEMENT – ASSOCIATE INTERN
Applications will be accepted up to 11th
February. Intern role commences mid February.

Unfortunately, due to the volume of applications, only candidates selected for an
interview can be guaranteed a response

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