Our client, a Limited Company, is a member of the Monarch Group of Companies. Their apartments are leading luxurious apartments located at the heart of the City of Nairobi with newly refurbished and fully serviced apartments.
Reporting to the Front Office Supervisor the successful candidate will be responsible for ensuring that goods are stocked correctly, issued as required and records kept up to date
Job Purpose
To man the front desk in a manner that ensures first class customer service for guests and potential guests.
Indicators of Good Performance on the job
Front office set standards maintainedSmooth check-in and check-out for guestsAccurate guest folios and accounts maintainedAccurate and timely summaries leading to accurate billingGuest complaints kept within set standardsWelcome guests on arrivalOpen and charge guest folio correctly and on time and prepare guest bills upon check out.Provide accurate information requested by guests in a timely and professional mannerHandle lost and found items in conjunction with the security personnel and track their ownersMaintain cleanliness at the front desk.And any other duties that may be assigned from time to time.Diploma or a Certificate in front desk operations from a Kenyan College or equivalent1-3 years experienceCustomer care skillsExcellent verbal and written skillsExcellent interpersonal skillsPublic relations skillsNumeracy skillsSelf organisation skillsAttention to detailIf you meet our requirements apply with confidence through: hrskenya@gmail.com
Attaching your Curriculum Vitae with three referees, telephone contacts and expected salary.
Deadline for applications is Friday 11th March 2011
For more jobs in Kenya, visit http://www.kenyan-jobs.com/ today.
.png)
No comments:
Post a Comment