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Company APC-MGE
Job Title KE-Regional Channel ISR (Africa)
Location KE - Nairobi
Alternate Location(s) AT - Austria
Req. # 22791
Job Function Sales Support
Job Responsibilities Job Title: Regional Channel Inside Sales Representative (Africa )
Location Nairobi, Kenya
Reports to Regional Channel Manager Africa
MISSION SUMMARY
To support channel activities and drive customer satisfaction, assisting the channel teams to increase revenue and share over top competitors.
Provide support to distribution customers in the region - establishing a strong and professional relationship with all assigned accounts and contacts.
This role will be required to ensure that customers are continually provided with timely and professional communications by answering calls / emails and proactively communicate to customers.
ESSENTIAL FUNCTIONS
-Administration work - Loading Rebates, Contracts etc.
-Distribute monthly pricing updates
-Distribute Product Announcements
- Consolidate Distribution reports (incentives, Sales Out reports, inventory reports, DBTT)
- Leads and Opportunities follow up.
- Follow up and Close opportunities over the phone generating Revenue. Passing leads into Distributors and Resellers.
- Telesales
-Support Channel AM's
- Frequent Calls Out to distributor and resellers.
EDUCATION
Associate's Degree Business / IT / Technical
Bachelor's Degree BUSINESS / IT/ TECHNICAL
EXPERIENCE REQUIRED
Experience with required education - 2 - 4 years of related experience
Experience without required education - 4 - 5 years of related experience
. Very Good communication skills at all levels, both within the company and with customers
. Ability to learn, understand and present company product range in full (all product ranges)
. Problem solving ability
. Good Telephone skills
. Ability to work proactively on own initiative, as well as in a team environment
. Working experience within a multinational ICT companies is a plus.
. Proven experience in a customer service role.
. Previous sales experience an advantage
KNOWLEDGE & SKILLS
Computer: MS Office, Lotus, Siebel, Oracle
Mental: Strong mental stability
Physical: Good physical condition
Language : Spoken and written fluency in English.
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