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* Managing the day-to-day duties of the reservations team to ensure the highest level of performance.
* Ensuring competitive tour costing, quotations and pricing for accommodation and air.
* Ensuring proper management and preparation of client’s itineraries per their request.
* Coordination between Head Office and all other operations in East Africa, including local ground handling agents, and suppliers.
* Administering all the general booking needs of overseas travel groups.
* Product development and inspections of new properties.
* Flight bookings and confirmations.
* Charter flight manifesting / roll briefings and supervision and also flight handling
* Bookings, reservations & ticketing for domestic and international flights.
* Overseeing proper invoicing and accounting of files.
* Customer care services to clients, agents and suppliers as required.
* A degree in Tours & Travel or Business Administration.
* Minimum 5 years management experience in tour/travel or hospitality industry at the luxury level.
* Excellent knowledge of luxury properties throughout East Africa.
* Outstanding leadership, planning and negotiation skills.
* Strong manager who is ready to work long hours and can handle high working pressure.
* Excellent computer skills with good knowledge of Granite reservations system.
* Excellent communication skills.
If you meet the above requirements, please send your application and a detailed CV to
DNA/1033
P.O. Box 49010, GPO
00100-Nairobi
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