Our client, Virtual City is the market leader in the development, customization and implementation of innovative mobility solutions.
The company has achieved this by being able to constantly recognize and adapt to the changing needs and growing demands of their clients by continuously developing and introducing new technological innovations into the market.
The company seeks to recruit a Client Services Manager who will develop all Group Client Service Plans to enforce Customer Service Charter, while supporting the Chief Technical Officer.
The Position
The position holder will be reporting to the Chief Technical Officer.
He / She will have the following roles:
Develop Group Client Services PlanEnforce Customer Service CharterLead all Personnel in Service Delivery DepartmentsDirect and coordinate activities of business or departments concerned with Service DeliveryEnforce and Consolidate Reporting from teamsEnforce Quality of Service across Service Delivery DepartmentsLead all Personnel in Service Delivery Departments Planning and Strategy - Develop Group Client Services PlanMap Service Delivery Plans Departmental Co-coordination-Work with departmental heads to schedule, supervise and direct the work of all employeesEnforce and Consolidate Reporting from teams - Monitor and Report on Account Management Team PerformanceLead the Technical Implementation teamsDevelop skills base to support all group products and servicesDevelop detailed Technical Resolution Plan and procedures that include Develop on-site test plan for re-deployed/updated systems. Liaise with internal and external project managers.Lead the Technical Support TeamsSupport clients within the set resolution time framesMonitor and Report on Customer Service PerformanceDevelop & Ensure the compliance with the followingAlign deliverables and response times with Customer Service ObjectivesEnsure all tasks, deliverables, resolutions, etc are captured in CRMResource Development- Keep abreast with the latest technologies both in hardware and softwareIf you are qualified and up to the challenge, please send an updated Curriculum Vitae (Ms Word version) to careers@altimaafrica.com clearly stating the job position (Client service Manager) in the subject.
Include your daytime contact, Current & Expected remuneration as well as your Notice Period in your application cover letter.
Deadline for application is Friday 9th December 2011.
Only shortlisted candidates will be contacted.
Visit http://www.kenyan-jobs.com/ for many more jobs in Kenya
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